topic Re: Auto pay in Get Support

Autopay

AdamLove — Wed, 05 Jan 2022 15:31:05 GMT

If I set up auto pay ..... Can they double charge....?

This happened to a friend of mine... In this case how do you get reimbursed....?

Is auto pay good or bad...?

Re: Autopay

Steve486 — Sun, 02 Feb 2020 21:41:04 GMT

You get a discount for using auto pay.

If you are charged incorrectly, you can contact a moderator through the community to help resolve any issues.

Re: Autopay

dabr — Sun, 02 Feb 2020 21:45:10 GMT

@AdamLove wrote:
If I set up auto pay ..... Can they double charge....?

This happened to a friend of mine... In this case how do you get reimbursed....?

Is auto pay good or bad...?

Have had autopay for over a year on two accounts, never had any issues personally so far, touch wood:)

As for reimbursement, if there ever was a double charge, then you message moderators who likely credit your account instead of refund, as refunds can take several weeks.

Re: Autopay

gblackma — Sun, 02 Feb 2020 21:50:54 GMT

@AdamLove setting up autopay gets you a $2 monthly credit. It in principle is good , even with the bug that it may fail sometimes, since it allows you to add funds to your my account and should supply supply you with peace of mind regarding account payment. No, they can't double charge. But if by mistake it does happen, it is better to leave the credit in your account , since it will be applied to next month's cycle. Or as @dabr mentions above contact the moderators.

@AdamLove wrote:
If I set up auto pay ..... Can they double charge....?

This happened to a friend of mine... In this case how do you get reimbursed....?

Is auto pay good or bad...?

Re: Autopay

AdamLove — Sun, 02 Feb 2020 22:01:16 GMT

If I'm on a $25 for 30 days...

Can I put $100 and have credits for 3-4 months...?

Re: Autopay

Staliger — Sat, 08 Feb 2020 02:20:32 GMT

@AdamLove wrote:
If I set up auto pay ..... Can they double charge....?

This happened to a friend of mine... In this case how do you get reimbursed....?

Is auto pay good or bad...?

@AdamLove Enable Autopay to have 2$ credit and extra data. However, autopay sometimes fail, so it is better to manually add funds to your account even with enabled autopay.

Re: Autopay

gblackma — Sun, 02 Feb 2020 22:07:04 GMT

@AdamLove , the key here is the is a credit card on autopay with your account. This gets the $2 monthly credit. You dont have to use it to pay. You can add the funds manually. In this case adding $100 would leave you with an $8credit in your account after 4 months .

@AdamLove wrote:
If I'm on a $25 for 30 days...

Can I put $100 and have credits for 3-4 months...?

Auto pay

AdamLove — Sun, 02 Feb 2020 22:13:27 GMT

In Auto pay is the money taken from my credit card automatically and can I add funds manually....

Is this a feature s o at the 30th day if balance is $0 Auto pay take whatever is needed for the next 30 days....?

Re: Auto pay

popping — Sun, 02 Feb 2020 22:20:38 GMT

@AdamLove wrote:
In Auto pay is the money taken from my credit card automatically and can I add funds manually....

Is this a feature s o at the 30th day if balance is $0 Auto pay take whatever is needed for the next 30 days....?

All you need to enable autopay. The fund do not have to come from your cc. You can add fund manually to your account if you want. You get $2/m as long as you enable autopay with a cc. Fund does not have to come out from your cc to get the $2/m credit.

Re: Auto pay

Staliger — Sun, 02 Feb 2020 22:21:34 GMT

@AdamLove wrote:
In Auto pay is the money taken from my credit card automatically and can I add funds manually....

Is this a feature s o at the 30th day if balance is $0 Auto pay take whatever is needed for the next 30 days....?

@AdamLove Autopay chargers your credit card for amount of money needed to cover your plan after applying all rewards you have (loyalty, refer-a-friend, etc). However, it sometimes fails. So you can enable autopay and add funds manually (your plan-rewards) to prevent any errors.

Re: Auto pay

gblackma — Sun, 02 Feb 2020 22:24:52 GMT

@AdamLove autopay would charge $25-2 (autopay)-1(loyalty)=22 +tax in your case. Based upon what you told us so far. And yes, you can use autopay for the $2 reward and pay manually for your account.

@AdamLove wrote:
In Auto pay is the money taken from my credit card automatically and can I add funds manually....

Is this a feature s o at the 30th day if balance is $0 Auto pay take whatever is needed for the next 30 days....?

Re: Auto pay

fujiyama — Sun, 02 Feb 2020 22:22:22 GMT

@AdamLove wrote:
In Auto pay is the money taken from my credit card automatically and can I add funds manually....

Is this a feature s o at the 30th day if balance is $0 Auto pay take whatever is needed for the next 30 days....?

Yes, autopay will deduct whatever amount is needed to cover your plan's cost on renewal day.

And yes, you can manually add funds to your account anytime you want in Self Serve.

Re: Auto pay

AdamLove — Sun, 02 Feb 2020 22:25:10 GMT

So all I have to do is keep a credit card on file....?

Re: Auto pay

gblackma — Sun, 02 Feb 2020 22:26:07 GMT

Yes

@AdamLove wrote:
So all I have to do is keep a credit card on file....?

Re: Auto pay

CannonFodder — Sun, 02 Feb 2020 22:26:29 GMT

@AdamLove Yes, what the other replies have said, AND although it hasn't been an issue for me so far, some folks here manually top up their accounts a day or two before their renewal is due, to avoid the potential issue with autopay not working correctly. There have been numerous issues with autopay having a brain cramp, but some people have been on autopay for years without any problem, so it's up to you which way you want to handle it.

As has been mentioned, the main benefit to enabling autopay, is that you get an automatic $2 reduction on your monthly(30days) plan cost.

Re: Auto pay

AdamLove — Sun, 02 Feb 2020 22:27:55 GMT

When I accept Auto pay..... Are there any problems with applying the discount or payment from cc...?

Re: Auto pay

CannonFodder — Sun, 02 Feb 2020 22:34:32 GMT

@AdamLove You don't "apply the discount", i.e. it's an automatic thing - if you input a card for autopay, the system automatically credits your account for the discount.

And so you're aware, the system will credit your account, and apply that credit on your NEXT renewal, i.e. you won't get an automatic $2 off your FIRST payment.

Recommendations for autopay

AdamLove — Sun, 02 Feb 2020 22:31:45 GMT

Are there any good as for any bad reasons to have and not to have Auto pay...?

Re: Auto pay

srlawren — Sun, 02 Feb 2020 22:34:14 GMT

@AdamLove wrote:
When I accept Auto pay..... Are there any problems with applying the discount or payment from cc...?

@AdamLove you haven't been using it for the past year? why not?

Re: Recommendations for autopay

Staliger — Sun, 02 Feb 2020 22:35:05 GMT

@AdamLove wrote:
Are there any good as for any bad reasons to have and not to have Auto pay...?

@AdamLove Good - you will have 2$ off per month + extra data + no need to top up the account manualy. Bad - sometimes, autopay fails, and your phone doesn't work until you pay manualy/have help from moderators.