topic Re: Autopay instruction in Get Support

Autopay instruction

Y-Kong — Wed, 05 Jan 2022 15:30:51 GMT

My credit card provider needs an instruction from Public Mobile showing "recurring debit" for monthly payment for my cell phone.

How can I pass this message to Public Mobile?

Re: Autopay instruction

fdrcamb519 — Fri, 24 Apr 2020 16:11:44 GMT

please click the question mark on bottom right corner speak with a moderator, they will be able to provide information need.All the best.

Re: Autopay instruction

hairbag1 — Fri, 24 Apr 2020 16:14:08 GMT

@Y-Kong wrote:
My credit card provider needs an instruction from Public Mobile showing "recurring debit" for monthly payment for my cell phone.
How can I pass this message to Public Mobile?

Log into My Account / Payment...You can add your credit card info and select autopay for each renewal.

Re: Autopay instruction

Triguy — Fri, 24 Apr 2020 16:14:49 GMT

Submit a ticket by clicking on the question mark on the bottom right.

Re: Autopay instruction

gblackma — Fri, 24 Apr 2020 16:16:41 GMT

@Y-Kong Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe.

Re: Autopay instruction

Anonymous — Fri, 24 Apr 2020 16:27:21 GMT

@Y-Kong wrote:
My credit card provider needs an instruction from Public Mobile showing "recurring debit" for monthly payment for my cell phone.
How can I pass this message to Public Mobile?

Public Mobile is not a recurring debit place. I think it's because it's 30 days, not a month like most recurring debit places.

So as above with setting up autopay.

Re: Autopay instruction

geopublic — Fri, 24 Apr 2020 16:45:45 GMT

@Y-Kong Unfortunately that won't be possible with Public Mobile because they are strictly a prepaid provider and recurring billing is not supported.

Re: Autopay instruction

Naepalm — Fri, 24 Apr 2020 17:07:38 GMT

@Y-Kong wrote:
My credit card provider needs an instruction from Public Mobile showing "recurring debit" for monthly payment for my cell phone.
How can I pass this message to Public Mobile?

Speak with Simon in the bottom right corner just follow the prompts I wrote in the boxes. You can also ask your question you proposed here to start so the moderator sees what you are asking for.

Good luck and thanks for being part of the community!

Re: Autopay instruction

gpixel — Fri, 24 Apr 2020 18:12:00 GMT

@Y-Kong I wouldn't rely on auto-pay,it's caused tons of issues on here... resulting in suspended services and not being able to reactivate using the same credit card.

If I were you I would just make it a practice to manually pay a few days ahead of your renewal date. sometimes the auto pay doesn't work correctly and it won't subtract funds from your credit/bank account. you will still qualify for the $2 auto pay reward.

Re: Autopay instruction

will13am — Fri, 24 Apr 2020 18:21:41 GMT

@Y-Kong , recurring payments apply to postpaid services. Public Mobile is prepaid. To get the same outcome, just go to the payment tab of the self serve and enable auto pay.

Re: Autopay instruction

geopublic — Fri, 24 Apr 2020 18:39:34 GMT

@Y-Kong

Setting up AutoPay means that you earn $2 every 30 days!
To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.

Two options are available: "Replace this credit card" and "Remove this credit card"
Use "Replace this credit card" to update the CC info

If you're having trouble registering or updating your credit card, here are a few tips you can try:

Make sure the billing information you entered is exactly as shown on your credit card statement.
Do not include any apartment/condo/suite numbers, and do not enter any special characters or abbreviations in the address line.

Hope this helps!