topic Re: Unlock in Get Support

Unlock

Summerflowers — Wed, 05 Jan 2022 15:30:43 GMT

How do I unlock my phone. I want a company that I can speak to humans with.
I had my own phone that was bought new.

Re: Unlock

BearFBI — Fri, 24 Apr 2020 12:37:00 GMT

@Summerflowers You will have to contact your previous carrier and they will unlock your phone for you. If you bought the phone new and you didn't buy it through your carrier it should allready be unlocked.

Re: Unlock

gblackma — Fri, 24 Apr 2020 12:37:50 GMT

@Summerflowers what is the exact message? And what is the make and model of your phone? Thanks. Stay safe.

Re: Unlock

Summerflowers — Fri, 24 Apr 2020 12:37:59 GMT

Thank you.

Re: Unlock

Summerflowers — Fri, 24 Apr 2020 12:39:48 GMT

I tried getting a plan somewhere else and was told I have to get it unlocked.
I bought a new iPhone and haven’t had a previous carrier. I’ve had public mobile for years.

Re: Unlock

Triguy — Fri, 24 Apr 2020 12:41:04 GMT

Here is a detailed explanation by one of the Oracle's Luddite. "SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this. "SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above. “PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it. Once the PUK is recovered and validated, you will be asked to choose a new PIN. Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: Unlock

gpixel — Fri, 24 Apr 2020 12:48:40 GMT

@Summerflowers if you bought your phone phone outright and you were with public mobile, your phone should already be unlocked.

Re: Unlock

mh1983 — Fri, 24 Apr 2020 12:46:44 GMT

@Summerflowers wrote:
I tried getting a plan somewhere else and was told I have to get it unlocked.
I bought a new iPhone and haven’t had a previous carrier. I’ve had public mobile for years.

Where did you buy the phone? What is it locked to?

Re: Unlock

gblackma — Fri, 24 Apr 2020 12:50:08 GMT

@Summerflowers try this

Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
Enable sms, mms and data. Restart your phone, re-enter your wifi password if applicable, try making a call , sending a mms text.

Try using this method to push through the changes and to confirm and reset the SIM sync to iTunes
1. Insert new working SIM - do not turn phone on (if SIM is already in, turn off)
2. Connect to computer with USB cable.
3. Start iTunes if it doesn't auto run
4. iPhone will switch on. Wait until iTunes registers it and checks for updates
5. Install the carrier profile update (if offered, if not, go to step 6)
6. Disconnect and restart. From @luddite.

Stay safe

Re: Unlock

Naepalm — Fri, 24 Apr 2020 13:14:32 GMT

@Summerflowers if your phone is newer then 2017 your phone will not be locked. Or is it new to you?

Re: Unlock

fibi200329 — Fri, 24 Apr 2020 14:37:37 GMT

Did you purchase your iPhone from the Apple store? If it was the Apple store then it should already be unlocked. If it was with a carrier then you just need to call them to have them unlock it, it should be free though!

Re: Unlock

gblackma — Fri, 24 Apr 2020 14:41:45 GMT

@Summerflowers first PM never locks your phone. And have you considered Koodo and Telus? Your account wouldn't even have to be active to port your number there. Also younwoukd still be on the same Network.