topic Re: Sim card invalid in Get Support

Sim card invalid

DarrenFinch — Wed, 05 Jan 2022 15:30:33 GMT

Sim card keeps saying invalid. What the heck.

Re: Sim card invalid

geopublic — Thu, 23 Apr 2020 22:51:25 GMT

@DarrenFinch there appears to be a problem with Public's activation system. Just keep trying every hour and it will eventually work.

Re: Sim card invalid

gblackma — Thu, 23 Apr 2020 22:52:21 GMT

@DarrenFinch wait 1 hour from last attempt, clear your browser history, go to private/ incognito mode and try again to activate your account. Here's an article on activating

https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up

Stay safe.

Re: Sim card invalid

gpixel — Thu, 23 Apr 2020 23:05:44 GMT

@DarrenFinch try using Internet Explorer and if using IE, use Google Chrome. try both in private/incognito mode

Re: Sim card invalid

will13am — Fri, 24 Apr 2020 00:57:21 GMT

@DarrenFinch , this happens when a SIM card is used a second time after a failed attempt without waiting for the one hour session lock to expire. It can also mean that the initial activation session went far enough for the SIM card to be registered in the system (e.g., payment taken during activation session).

Re: Sim card invalid

BearFBI — Fri, 24 Apr 2020 01:08:48 GMT

I hope PM fixes this soon. Its a problem with their activation system. It should be fixed by tommorow. I would like to activate a SIM card I bought for a family member.

Re: Sim card invalid

Naepalm — Fri, 24 Apr 2020 01:11:37 GMT

@geopublic is this a common problem or something just recently started?

Re: Sim card invalid

BearFBI — Fri, 24 Apr 2020 01:13:46 GMT

@Naepalm Recently started. I've tried everything and It still says invalid. Im sure PM had this problem in the past but its not common. I wonder if they know its a problem yet ? Should someone point it out to the moderator team ?

Re: Sim card invalid

geopublic — Fri, 24 Apr 2020 01:27:15 GMT

@Naepalm Not common, this is the first time since I've been here multiple people complaining of an invalid SIM error during their first activation attempt using a new PM sim card.

Re: Sim card invalid

BearFBI — Fri, 24 Apr 2020 01:33:35 GMT

@geopublic Should the moderators be informed? I hope they realize that there is a problem.

Re: Sim card invalid

geopublic — Fri, 24 Apr 2020 01:58:24 GMT

@BearFBI Not a bad idea to let them know.

Re: Sim card invalid

Naepalm — Fri, 24 Apr 2020 02:31:53 GMT

@geopublic ah ok. Thanks for clearing that up.

Re: Sim card invalid

BearFBI — Fri, 24 Apr 2020 10:34:22 GMT

@geopublic I wrote a message to the mods informing them that my SIM card is invalid and I've seemed to try everything. I also said that everyone else is having problems on the fourm and it seems to be a issue with the activation sysetm. Im just waiting for them to get back.

Re: Sim card invalid

darlicious — Fri, 24 Apr 2020 10:49:34 GMT

@BearFBI Are you still getting the inactive message?

Re: Sim card invalid

BearFBI — Fri, 24 Apr 2020 10:50:41 GMT

@darlicious Haven't tried yet. I just woke up. I sent the message yesterday when everyone was having the problem.

Re: Sim card invalid

darlicious — Fri, 24 Apr 2020 10:54:00 GMT

@BearFBI Get yourself a cup of coffee and see if the lock out session has reset itself.

Re: Sim card invalid

BearFBI — Fri, 24 Apr 2020 10:57:57 GMT

@darlicious Hahaha. Im probably going to try later on in the day because I think she's expecting a few calls. Friday afternoon she works half day so I have the whole afternoon and weekend to fix any problems. Hopefully it goes well.

Re: Sim card invalid

geopublic — Fri, 24 Apr 2020 15:33:54 GMT

@BearFBI If you still get the invalid SIM error you might want to test the sim in your device. Another customer with similar problems was able to connect to the network and make calls. The only issue was you could not access his selfserve account but that is an easy fix.

Re: Sim card invalid

BearFBI — Fri, 24 Apr 2020 15:46:26 GMT

@geopublic It never made it to the payment section. If the SIM card works then I guess I get free service. I have contacted a MOD and they said everything is fine on their end. I gave them the SIM number and it was unactivated. So I'm going to try again soon. It might have just been the activation system yesterday. It could have been messed

Re: Sim card invalid

BearFBI — Fri, 24 Apr 2020 18:38:47 GMT

The SIM worked. It must've been just the activation system yesterday. The number got ported over successfully and everything seems to be working so far. The activation web page can be really buggy sometimes. It made me remember that activating is the most worrying and stressful part of being with PM but once your activated your all good to go. I haven't tried making a payment yet. I probably should. Same with my account i forgot. i hope it works when my cycle restarts tomorrow.