topic Re: Picture messages in Get Support

Picture messages

CharChar_xxo — Wed, 05 Jan 2022 15:30:27 GMT

Hi i cant send any picture messages and im not sure why

Re: Picture messages

Anonymous — Thu, 23 Apr 2020 21:33:39 GMT

@CharChar_xxo wrote:
Hi i cant send any picture messages and im not sure why

Have you ever been able to here with Public Mobile?

Re: Picture messages

iliketotalk — Thu, 23 Apr 2020 21:34:35 GMT

@CharChar_xxo hi you must have your data on to send or receive mms

Re: Picture messages

Staliger — Thu, 23 Apr 2020 21:34:40 GMT

@CharChar_xxo Did you enable data on your phone?

Re: Picture messages

JoyLuck — Thu, 23 Apr 2020 21:35:35 GMT

@CharChar_xxo wrote:
Hi i cant send any picture messages and im not sure why

Is your cellular data turned on in your phone?

Re: Picture messages

geopublic — Thu, 23 Apr 2020 21:36:01 GMT

@CharChar_xxo wrote:
Hi i cant send any picture messages and im not sure why

@CharChar_xxo Data needs to be on for MMS to work. If your data is on then check your APN settings to make that APN type contains mms.

If you have an iPhone make sure you have enabled mms within iMessage.

Re: Picture messages

gblackma — Thu, 23 Apr 2020 21:37:18 GMT

@CharChar_xxo what's the make and model of your phone? Thanks.

Re: Picture messages

CharChar_xxo — Thu, 23 Apr 2020 21:46:43 GMT

Hi it is on

Re: Picture messages

Anonymous — Thu, 23 Apr 2020 21:50:01 GMT

@CharChar_xxo wrote:
Hi it is on

Great. And has it ever worked here or are you just new or is this the first time you've tried here? Can you otherwise browse the internet?

Re: Picture messages

iliketotalk — Thu, 23 Apr 2020 21:49:56 GMT

@CharChar_xxo has data worked on your phone previous to this?

Re: Picture messages

ShawnC13 — Thu, 23 Apr 2020 21:50:38 GMT

@CharChar_xxo wrote:
Hi it is on

If your data is turned on and you are still having issues here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here!

Re: Picture messages

CharChar_xxo — Fri, 24 Apr 2020 00:38:40 GMT

Lg 5

Re: Picture messages

CharChar_xxo — Fri, 24 Apr 2020 00:40:14 GMT

Got the phone second hand when i moved to canada. Got it unlocked so i could use the phone with public mobile. I can use the internet

Re: Picture messages

gblackma — Fri, 24 Apr 2020 00:43:30 GMT

@CharChar_xxo LG phones require at minimum a network reset and sometimes a factory reset to work properly on PM.

LG G5 - Reset Network Settings

From a Home screen, navigate: Settings. > System > Reset. ...
Tap Network settings reset.
Tap RESET SETTINGS.
Tap Reset Settings.

After enable data, restart your phone reset your APN settings if required.

Re: Picture messages

CharChar_xxo — Fri, 24 Apr 2020 00:42:18 GMT

I did a factory reset when i got the phone then added my PM sim into the phone. I have no issue with regular texting

Re: Picture messages

gblackma — Fri, 24 Apr 2020 00:45:40 GMT

Then it's your apn settings, see type 3 below.

Stay safe

Re: Picture messages

CharChar_xxo — Fri, 24 Apr 2020 00:49:36 GMT

How do i find apn settings

Re: Picture messages

gblackma — Fri, 24 Apr 2020 01:18:20 GMT

@CharChar_xxo

APN & data settings

Drag down the notification bar and tap the Settings icon at the top-right.
On the Networks tab, tap More. ...
Tap Mobile networks.
Tap Access Point Names.
Edit the settings.
Tap the 3 dots top right of your screen select Save and exit.

Enable data and Try surfing or sending an mms message.

Re: Picture messages

CharChar_xxo — Fri, 24 Apr 2020 13:45:39 GMT

Do you know what i need to change settings to?

Re: Picture messages

gblackma — Fri, 24 Apr 2020 13:52:44 GMT

@CharChar_xxo Try these

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl

APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

Use the 3 dots top right of your screen to save it. Enable data and try sending an mms message and surfing the internet.

Stay safe