topic Re: SIM invalid in Get Support

SIM invalid

johnschwenk7 — Wed, 05 Jan 2022 15:30:24 GMT

Hi,

I am a returning member of the community, but as it has been awhile, I had to order a new SIM card. I got it in the mail today, and when I finished the Activate process and screen, I got an Error message that it was an Invalid SIM. I double checked and tried again, with no luck. Help! I need to get this active and get my number ported over before my previous employer disconnects my service!

Re: SIM invalid

Staliger — Thu, 23 Apr 2020 20:55:07 GMT

@johnschwenk7 Did you wait for an hour and tried again with cleared cache and cookies?

Re: SIM invalid

iliketotalk — Thu, 23 Apr 2020 20:57:41 GMT

@johnschwenk7 Hi did you finish the whole process was your credit card charged did you try your sim in your phone

Re: SIM invalid

Dunkman — Thu, 23 Apr 2020 20:58:04 GMT

@johnschwenk7

You should check to see whether your credit card was charged? If it was charged, try to insert your SIM card to see whether the SIM card works.

If not charged, you can clear cache, try a different web browser, or incognito mode. Wait some time in between attempts. Chrome incognito works well with this site.

Re: SIM invalid

geopublic — Thu, 23 Apr 2020 21:22:42 GMT

@johnschwenk7 Make sure JavaScript and cookies are enabled. Need to wait for the previous session lock to clear before attempting that activation again.

Edit: Other customers are currently reporting similar problems so it might be a PM system issue. Just keep trying every hour and it will eventually work.

Re: SIM invalid

gblackma — Thu, 23 Apr 2020 21:02:29 GMT

@johnschwenk7 check your credit card. If you were charged, insert your SIM card, and go see if your self service account was created.

If not, wait 1 hour from last attempt, clear your browser history, go to private/incognito mode and try again to activate your SIM card. When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Here's 3 articles on activation and porting and the Refer a friend reward if required:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Stay safe.

Re: SIM invalid

BearFBI — Thu, 23 Apr 2020 21:27:50 GMT

Same here. Got the same issue. I guess have to try tommorow

Re: SIM invalid

hairbag1 — Thu, 23 Apr 2020 21:35:15 GMT

@johnschwenk7 wrote:
Hi,

I am a returning member of the community, but as it has been awhile, I had to order a new SIM card. I got it in the mail today, and when I finished the Activate process and screen, I got an Error message that it was an Invalid SIM. I double checked and tried again, with no luck. Help! I need to get this active and get my number ported over before my previous employer disconnects my service!

When you can restart the Activation process...make sure to use a different email address than your previous account. If you're using a gmail account, you can also use alias. eg ...joeblow+1@gmail.

See if that helps. Good luck and welcome back.

Re: SIM invalid

fdrcamb519 — Thu, 23 Apr 2020 22:16:17 GMT

I had the same problem, had to make sure all the fields were correct, and than still said invalid, tried a few more times it worked. that's my story..............😁