topic Re: Invalid SIM in Get Support

Invalid SIM

m_barrett — Wed, 05 Jan 2022 15:30:19 GMT

Hello,

I just received my new SIM card today and entered the number in the setup and it is saying invalid SIM. anyone know why this may be. I am using an iPhone 7+ and is compatible as i have checked.

Re: Invalid SIM

popping — Thu, 23 Apr 2020 19:59:10 GMT

@m_barrett

If you get this error during activation, restart your browser and try again.

Re: Invalid SIM

Triguy — Thu, 23 Apr 2020 19:56:41 GMT

Is your phone unlocked ? Did you have a previous provider ? If you did then you would need them to unlock it.

Re: Invalid SIM

Naepalm — Thu, 23 Apr 2020 19:58:52 GMT

@m_barrett wrote:
Hello,
I just received my new SIM card today and entered the number in the setup and it is saying invalid SIM. anyone know why this may be. I am using an iPhone 7+ and is compatible as i have checked.

My question would be where di you buy the card from? If you bought it from the website it could be a dud. Ask the moderators to get you another one: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

My second question would be, have you activated it yet or did you just stick it in your phone?

The phone you have should work fine, just ensure that the phone is unlocked.

Re: Invalid SIM

kselmak — Thu, 23 Apr 2020 20:37:00 GMT

Hi @m_barrett

When you say entered in setup do you mean when you enter sim number in the activation form?

Is it to first time that you are trying?

If you try second give you sim may be locked into a session, in that case you will have to wait for an hour.

If not, please check your sim number over. Best to use incognito mode with clean cache.

Welcome to public mobile

Re: Invalid SIM

geopublic — Thu, 23 Apr 2020 21:27:05 GMT

@m_barrett wrote:
Hello,
I just received my new SIM card today and entered the number in the setup and it is saying invalid SIM. anyone know why this may be. I am using an iPhone 7+ and is compatible as i have checked.

@m_barrett Other customers are reporting similar issues. Public must be having problems with their activation system. My recommendation is keep trying every hour and it will eventually work.

Re: Invalid SIM

BearFBI — Thu, 23 Apr 2020 21:30:08 GMT

@geopublic is right. I tried to activate a SIM a few minuiutes ago and I got loads of problems. Invalid SIM was one. Intigonto mode or clearing cache dosent do anything. We will have to wait it out until tommorow.

Re: Invalid SIM

geopublic — Thu, 23 Apr 2020 21:32:45 GMT

@BearFBI wrote:
@geopublic is right. I tried to activate a SIM a few minuiutes ago and I got loads of problems. Invalid SIM was one. Intigonto mode or clearing cache dosent do anything. We will have to wait it out until tommorow.

@BearFBI Hopefully they can resolve it sooner than that. I would just try every hour and once it works then post back to let everyone know that it's working again.