topic Re: 404-File or directory not found. in Get Support

404-File or directory not found.

BearFBI — Wed, 05 Jan 2022 15:30:17 GMT

So i was setting up a family member on PM and after i clicked continue on the activation page it said file or directory not found. It was right after i picked a plan. What should i do ? I still have the page open and i haven't payed anything because i never got to that step.

Re: 404-File or directory not found.

geopublic — Thu, 23 Apr 2020 19:51:33 GMT

@BearFBI wrote:
So i was setting up a family member on PM and after i clicked continue on the activation page it said file or directory not found. It was right after i picked a plan. What should i do ? I still have the page open

@BearFBI Try the refresh button. If that doesn't work then hit the back button to see if you can resubmit. If it doesn't work then clear the cache and try again in an hour.

Re: 404-File or directory not found.

Lanerdros — Thu, 23 Apr 2020 19:51:37 GMT

This happened to me. I simply backed up and restarted the process, and it worked fine. Best of luck!

Re: 404-File or directory not found.

Naepalm — Thu, 23 Apr 2020 19:53:20 GMT

@BearFBI wrote:
So i was setting up a family member on PM and after i clicked continue on the activation page it said file or directory not found. It was right after i picked a plan. What should i do ? I still have the page open and i haven't payed anything because i never got to that step.

I had this happen, just clear your cache and cookies or restart your browser. Close the browser completely.

Good luck!

Re: 404-File or directory not found.

BearFBI — Thu, 23 Apr 2020 19:59:11 GMT

Thanks ill wait for an hour. When I click the back button the same thing happens again.

Re: 404-File or directory not found.

BearFBI — Thu, 23 Apr 2020 20:14:43 GMT

@geopublic What should I do to prevent this happening while filling out payment. If that happens after that and I cant login to self serve that would really suck

Re: 404-File or directory not found.

geopublic — Thu, 23 Apr 2020 20:15:32 GMT

@BearFBI wrote:
@geopublic What should I do to prevent this happening while filling out payment. If that happens after that and I cant login to self serve that would really suck

@BearFBI Not much you can do my guess is it will happen when the PM activation servers get overloaded. Growing pains I guess...🙂

Re: 404-File or directory not found.

Luddite — Thu, 23 Apr 2020 20:20:16 GMT

@BearFBI wrote:
@geopublic What should I do to prevent this happening while filling out payment. If that happens after that and I cant login to self serve that would really suck

Use incognito mode and turn off any ad blocker
do not enter any apartment/unit number in your credit card address
no spaces in your postal code
do not use the back button always restart with a new browser incognito window
do not pay more than once
read https://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827 🤣

Re: 404-File or directory not found.

mpcdesign — Thu, 23 Apr 2020 20:39:36 GMT

@BearFBI, don't forget your referral code when signing up your family member!

And if you wanted too, you could sign-up another member using your referral code or spread the love and savings to the next person, it's called spread the Public Mobile's love!

Re: 404-File or directory not found.

BearFBI — Thu, 23 Apr 2020 20:52:45 GMT

Thanks for the replies. I really don't know why its finiky all the sudden. The first time I tried it it gave me a invalid SIM error and the second time I got the 404 error. I used intigonto mode on Chrome when I got the Invalid SIM error and I didn't use intigonto mode when I got the 404 error.

Re: 404-File or directory not found.

BearFBI — Thu, 23 Apr 2020 21:15:19 GMT

I keep on getting invalid SIM errors on Chrome with intigonto. Im scared to proceed to the payment section if I can get there