topic Re: Transfer number problem in Get Support

Transfer number problem

domalex — Wed, 05 Jan 2022 15:30:08 GMT

Hello,

I have a problem transfer one of my number. I have 2 numbers register under the same account number. And I was able to transfer one of them but when I transfer another one I got message that there is a problem transferring number. How I can transfer another number within same account number?

Thanks,
Alexandr

Re: Transfer number problem

ShawnC13 — Thu, 23 Apr 2020 18:47:59 GMT

@domalex wrote:
Hello,

I have a problem transfer one of my number. I have 2 numbers register under the same account number. And I was able to transfer one of them but when I transfer another one I got message that there is a problem transferring number. How I can transfer another number within same account number?

Thanks,
Alexandr

If you mean to the same account number here at Public Mobile you can't each phone number is its own account with a separate email address. They can be paid for with the same credit card though. If you try to port in the other number to your current account with PM you will lose the number there.

Re: Transfer number problem

iliketotalk — Thu, 23 Apr 2020 19:05:26 GMT

@domalex hi remember to keep your old account open until numbers are transferred good luck!!

Re: Transfer number problem

totalUser — Thu, 23 Apr 2020 19:07:29 GMT

@domalex

If you do that you will lose the first number.

One account, one number, one email

You can use alias emails for accounts though

Re: Transfer number problem

Luddite — Thu, 23 Apr 2020 19:34:01 GMT

@domalex If you meant 2 numbers at another carrier, Rogers for example, then there may be an issue with that carrier. Contact them to discuss their rules for transferring the last number.