topic Re: PAYMENT AND LOG IN ISSUES in Get Support

PAYMENT AND LOG IN ISSUES

abbygrace — Wed, 05 Jan 2022 15:29:57 GMT

Hello,

So I've been trying to update my plan for days now but it keeps telling me that my log in is incorrrect. It only gives me one chance before locking me out of trying more. I try to reset my password but everytime it tells me that the email adress is also locked even though it is the one I use for the account. I'm super annoyed I can't make a payment and don't have texting of data, especially since I am going away today and need it 😞

Thanks.

Re: PAYMENT AND LOG IN ISSUES

gblackma — Sat, 01 Feb 2020 13:45:33 GMT

@abbygrace Contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one . (CLICK on account specific question and human and submit a ticket. Welcome to PM .

@abbygrace wrote:
Hello,
So I've been trying to update my plan for days now but it keeps telling me that my log in is incorrrect. It only gives me one chance before locking me out of trying more. I try to reset my password but everytime it tells me that the email adress is also locked even though it is the one I use for the account. I'm super annoyed I can't make a payment and don't have texting of data, especially since I am going away today and need it 😞
Thanks.

Re: PAYMENT AND LOG IN ISSUES

abbygrace — Sat, 01 Feb 2020 13:49:02 GMT

Thank you!

Everytime I try to submit a ticket it says error....

Re: PAYMENT AND LOG IN ISSUES

gblackma — Sat, 01 Feb 2020 13:50:01 GMT

@abbygrace while you wait for the mods to respond, wait 50 minutes, clear your browser history, go to incognito/private mode and try to log into your my account again.

Re: PAYMENT AND LOG IN ISSUES

gblackma — Sat, 01 Feb 2020 17:16:58 GMT

@abbygrace use this link to directly contact them https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@abbygrace wrote:
Thank you!
Everytime I try to submit a ticket it says error....

Re: PAYMENT AND LOG IN ISSUES

Triguy — Sat, 01 Feb 2020 13:53:48 GMT

You could send a private message to a moderator. Moderator can be reached at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

You could purchase a voucher and call 611 to make a payment or use recharge.com.

Re: PAYMENT AND LOG IN ISSUES

kselmak — Sat, 01 Feb 2020 13:54:11 GMT

@abbygrace wrote:
Thank you!
Everytime I try to submit a ticket it says error....

@abbygrace try https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Thanks

Re: PAYMENT AND LOG IN ISSUES

abbygrace — Sat, 01 Feb 2020 13:59:03 GMT

611 worked! Thank you!

Re: PAYMENT AND LOG IN ISSUES

gblackma — Sat, 01 Feb 2020 14:01:45 GMT

You are welcome @abbygrace . Glad that we could help you . Enjoy your trip .

@abbygrace wrote:
611 worked! Thank you!