topic First call always couldn't go through in Get Support

First call always couldn't go through

michaeltian — Wed, 05 Jan 2022 15:29:57 GMT

for the past few days, my first call always couldn't get through. anything wrong with my number?

Message was like: something UT1 issue..

Thanks!

Re: First call always couldn't go through

Anonymous — Thu, 23 Apr 2020 15:28:39 GMT

@michaeltian

With what's going on these days, everybody's on the phone for personal and work purposes so much more than normal.

Re: First call always couldn't go through

geopublic — Thu, 23 Apr 2020 15:30:08 GMT

@michaeltian wrote:
for the past few days, my first call always couldn't get through. anything wrong with my number?

Message was like: something UT1 issue..

Thanks!

@michaeltian Sounds like a temporary network issue in your area with all circuits being used up. Give it a couple of days and if the problem does not resolve itself maybe let the moderators know by submitting a ticket.

Re: First call always couldn't go through

Triguy — Thu, 23 Apr 2020 15:31:01 GMT

It is due to a capacity problem with more people calling due to the current pandemic. You could try call again.

Re: First call always couldn't go through

mh1983 — Thu, 23 Apr 2020 15:40:18 GMT

As I mentioned in another thread, it's a good time to explore a backup, too, given the systems are all taxed with the situation we're in.

https://productioncommunity.publicmobile.ca/t5/Discussions/Current-service-outage/m-p/533018#M112286

Re: First call always couldn't go through

Staliger — Thu, 23 Apr 2020 16:09:53 GMT

@michaeltian It is very common these days. I also face this issue more frequently now. Circuits are busy due to high volume of calls...

Re: First call always couldn't go through

Naepalm — Thu, 23 Apr 2020 16:24:19 GMT

@michaeltian wrote:
for the past few days, my first call always couldn't get through. anything wrong with my number?

Message was like: something UT1 issue..

Thanks!

The system is overloaded right now and there are so many dropped calls, I have friends that want to move over to public just because of dropped calls. I have told them yes move over, but the dropped calls are because of the current climate of us being locked down and everyone using their phones.

Hope this is not discouraging but helps to answer your question.

Re: First call always couldn't go through

michaeltian — Sat, 25 Apr 2020 11:56:07 GMT

Thanks! I hope this will be solved soon, especially during such a difficult time. Thanks!