topic Re: cannot reset self-serve in Get Support

cannot reset self-serve

cliffb1 — Wed, 05 Jan 2022 15:29:55 GMT

I am locked out of self-serve. I cannot check my password to reset?

Re: cannot reset self-serve

gblackma — Thu, 23 Apr 2020 14:24:57 GMT

@cliffb1 if you forgot your secret question then contact a moderator and explain your situation. Ask them for a temporary password. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe.

Re: cannot reset self-serve

Triguy — Thu, 23 Apr 2020 14:52:34 GMT

You would need moderator assistance. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!

Re: cannot reset self-serve

Staliger — Thu, 23 Apr 2020 15:19:13 GMT

@cliffb1 As was mentioned, there are 2 options: contact moderators through clicking on ? on bottom right of the page and following directions OR directly through the private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Ask them for a temporary password.

Re: cannot reset self-serve

popping — Thu, 23 Apr 2020 16:14:06 GMT

@cliffb1

I just tried the "Forgot your password" on the login page and I received PM reset password email within 1 minute(April 23, 2020 10:07am MT)

If you know the answer to your security question, try it again.

If not, wait for moderator to assist you as other members suggested.

Re: cannot reset self-serve

Naepalm — Thu, 23 Apr 2020 16:31:07 GMT

@cliffb1 wrote:
I am locked out of self-serve. I cannot check my password to reset?

Do you know your login?

If you do wait a bit then try again or try a reset password after a while. If you don't contact the moderators directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437