topic Re: When does AutoPay reward kick in? in Get Support

When does AutoPay reward kick in?

cowtree — Wed, 05 Jan 2022 15:29:52 GMT

I'm a new customer. Is it normal that the AutoPay reward is not shown under My Rewards and not credited in Available Funds? I set up three accounts and this is only happening with one of them.

Re: When does AutoPay reward kick in?

geopublic — Sat, 01 Feb 2020 05:51:19 GMT

@cowtree wrote:
I'm a new customer. Is it normal that the AutoPay reward is not shown under My Rewards and not credited in Available Funds? I set up three accounts and this is only happening with one of them.

@cowtree It gets applied just before your plan renewal occurs. If you did not get the AP reward then on your next renewal you will get $2 + $2 = $4 credited during your next renewal.

Re: When does AutoPay reward kick in?

cowtree — Sat, 01 Feb 2020 05:50:40 GMT

Any idea why it might show up under My Rewards for only two of the three accounts?

Re: When does AutoPay reward kick in?

computergeek541 — Sat, 01 Feb 2020 05:53:54 GMT

@geopublic wrote:
@cowtree wrote:
I'm a new customer. Is it normal that the AutoPay reward is not shown under My Rewards and not credited in Available Funds? I set up three accounts and this is only happening with one of them.
@cowtree It gets applied just before your plan renewal occurs. If you did not get the AP reward then on your next renewal you will get $2 + $2 = $4 credited during your next renewal.

The $2 autopay reward doesn't discount the frist 30 days for any new customer. The $4 discount on the first renewal is the norm if autopay is active at that time.

Re: When does AutoPay reward kick in?

geopublic — Sat, 01 Feb 2020 05:54:55 GMT

@cowtree wrote:
Any idea why it might show up under My Rewards for only two of the three accounts?

@cowtree When did you activate the third account? Did u verify that AP has been enabled on that account?

Re: When does AutoPay reward kick in?

cowtree — Sat, 01 Feb 2020 07:19:36 GMT

Account was set up three days ago. For the others, AP showed up immediately under My Rewards. Yes, AP is enabled.

Re: When does AutoPay reward kick in?

gblackma — Sat, 01 Feb 2020 09:41:28 GMT

@cowtree did you receive a welcome message for all 3 accounts? Thanks.

@cowtree wrote:
Account was set up three days ago. For the others, AP showed up immediately under My Rewards. Yes, AP is enabled.

Re: When does AutoPay reward kick in?

cowtree — Sat, 01 Feb 2020 12:47:51 GMT

Yes, I received "Welcome to Public Mobile" emails for all three of them. And all three are working fine.

Re: When does AutoPay reward kick in?

gblackma — Sat, 01 Feb 2020 13:10:23 GMT

@cowtree did yiu use the same credit card for all 3? Since the other 2 accounts received their autopay rewards and its been 4 days now. Contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon . Type moderator and follow the prompts to get to one . (CLICK on account specific question and human and submit a ticket )

@cowtree wrote:
Yes, I received "Welcome to Public Mobile" emails for all three of them. And all three are working fine.

Re: When does AutoPay reward kick in?

cowtree — Sat, 01 Feb 2020 13:23:26 GMT

OK, done. (Yes, same credit card - but over three consecutive days)

Re: When does AutoPay reward kick in?

gblackma — Sat, 01 Feb 2020 13:29:27 GMT

@cowtree I hope you used your referral code for the 2 other accounts. And someone else's for your own account.

@cowtree wrote:
OK, done. (Yes, same credit card - but over three consecutive days)

Re: When does AutoPay reward kick in?

Rif786 — Sun, 02 Feb 2020 13:13:06 GMT

Don't worry, if you don't receive your reward in the first billing period, then you will receive in the next period which means you will get 4$ instead of 2 🙂

Re: When does AutoPay reward kick in?

Rif786 — Sun, 02 Feb 2020 13:15:53 GMT

Hi, don't worry, if you don't receive the ap reward in your first billing period, then you'll receive it in the next period which means you will get 4$ 🙂