topic Re: Could Not Make Outgoing Calls in Get Support

Could Not Make Outgoing Calls

P-Ran — Wed, 05 Jan 2022 15:29:40 GMT

Not sure if this is allowed as it is not a question, but more of a solution (I'm a newbie here). A couple nights ago I could not make any outgoing calls or send texts. I would select a contact then try calling or text someone, but it would say "You are not connected to a plan - something to that effect." Tried a few times but nothing happened. I then restarted my phone and everything came back to normal. This happened the same day my plan was paid and renewed, so, I thought this may have been the issue. Either way, restarting can reset a lot of issues.

Re: Could Not Make Outgoing Calls

Staliger — Fri, 31 Jan 2020 22:48:35 GMT

@P-Ran wrote:
Not sure if this is allowed as it is not a question, but more of a solution (I'm a newbie here). A couple nights ago I could not make any outgoing calls or send texts. I would select a contact then try calling or text someone, but it would say "You are not connected to a plan - something to that effect." Tried a few times but nothing happened. I then restarted my phone and everything came back to normal. This happened the same day my plan was paid and renewed, so, I thought this may have been the issue. Either way, restarting can reset a lot of issues.

As well as taking out SIM, waiting for a while, and turning it back.

Re: Could Not Make Outgoing Calls

gblackma — Fri, 31 Jan 2020 22:53:56 GMT

@P-Ran It's the payment process. The plan shows as inactive. Then resets itself for the new cycle. As long as your service isn't interrupted ignore it. Good catch.

@P-Ran wrote:
Not sure if this is allowed as it is not a question, but more of a solution (I'm a newbie here). A couple nights ago I could not make any outgoing calls or send texts. I would select a contact then try calling or text someone, but it would say "You are not connected to a plan - something to that effect." Tried a few times but nothing happened. I then restarted my phone and everything came back to normal. This happened the same day my plan was paid and renewed, so, I thought this may have been the issue. Either way, restarting can reset a lot of issues.

Re: Could Not Make Outgoing Calls

P-Ran — Fri, 31 Jan 2020 22:54:57 GMT

Yes, that is a good point, too! Thankfully I did not have to because I have an older phone and I would have had to remove the back cover due to my SIM being under the battery.

Re: Could Not Make Outgoing Calls

CS_Agent — Fri, 31 Jan 2020 23:26:34 GMT

Dear P-Ran

Thank you for contacting Public Mobile

I am happy that you have clarified the issue

Sincerely,

Jorge_M

Public Mobile Community Moderator