topic Re: I am unable to make local calls from my phone in Get Support

I am having a problem making local calls from my phone

Anndeecobb — Wed, 05 Jan 2022 15:29:36 GMT

Re: I am having a problem making local calls from my phone

gblackma — Thu, 23 Apr 2020 01:29:56 GMT

@Anndeecobb what do you mean by problem? Thanks. Stay safe.

Re: I am having a problem making local calls from my phone

Luddite — Thu, 23 Apr 2020 01:47:29 GMT

@Anndeecobb Ignore any messages you hear and see of the call connects.

If you have the $10 or $15 plan, login to your account and confirm you do have minutes remaining.

I am unable to make local calls from my phone

Anndeecobb — Thu, 23 Apr 2020 01:48:00 GMT

Re: I am unable to make local calls from my phone

iliketotalk — Thu, 23 Apr 2020 01:56:21 GMT

@Anndeecobb Hi you already posted this there’s no need to post it again what we really need is a little more information on your issue so we can help you with your problem

Re: I am having a problem making local calls from my phone

gblackma — Thu, 23 Apr 2020 02:00:08 GMT

@Anndeecobb by adding a 1 in front of the number that would solve the problem.

FYI Its the second set of numbers that determine whether your number is local or not. Ie xxx yyy xxxx. Please check the CNAC website to check if your number is local or not http://www.cnac.ca/co_codes/co_code_status.htm . Personally, I would leave it amd dial 1 + 10 digit number and save it in my contacts. If it bothers you, you can change your number to the desired local area code once each 30 day cycle through your self service account.

Re: I am unable to make local calls from my phone

kselmak — Thu, 23 Apr 2020 02:00:21 GMT

What plan are you on?

What is your status?

Do you obit get the message that long distance charges may apply? What happens when you wait? Does it disconnect or does it go through?

Re: I am unable to make local calls from my phone

Staliger — Thu, 23 Apr 2020 02:02:32 GMT

@Anndeecobb Make sure that you have enough mins left if you are on 15$ plan. Add +1 in front of the number you call.

Re: I am unable to make local calls from my phone

gblackma — Thu, 23 Apr 2020 02:03:15 GMT

@Luddite duplicate thread please combine them. Thanks.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/I-am-having-a-problem-making-local-calls-from-my-phone/m-p/532794

Re: I am unable to make local calls from my phone

Naepalm — Thu, 23 Apr 2020 02:17:02 GMT

@Anndeecobb

you need to give a littlw more info, dis you just start with PM. Did it work before? is your self serve account suspended? Did you use up your minutes???

Re: I am having a problem making local calls from my phone

computergeek541 — Thu, 23 Apr 2020 03:47:30 GMT

@gblackma wrote:
@Anndeecobb by adding a 1 in front of the number that would solve the problem.
FYI Its the second set of numbers that determine whether your number is local or not. Ie xxx yyy xxxx. Please check the CNAC website to check if your number is local or not http://www.cnac.ca/co_codes/co_code_status.htm . Personally, I would leave it amd dial 1 + 10 digit number and save it in my contacts. If it bothers you, you can change your number to the desired local area code once each 30 day cycle through your self service account.

Changing the phone number of the account making the outgoing calls won't change if a call is long distance or not for cellular service. The number that the outgoing caller has is irrelevant. For outgoing calls, only the location where the calls is being placed is compared to the destination number.

Example: a Public Mobile customer with a Vancouver phone number making a call while in Toronto to a Toronto phone number would result in a local call and there would be no "long distance charges may apply message". That's true of any carrier, even if the plan doesn't include provincial or Canada-wide calling.

Re: I am having a problem making local calls from my phone

LovesToPM — Thu, 23 Apr 2020 04:16:24 GMT

@Anndeecobb

What happens when you try to make a call? What does the message say?

Try manually entering the 10 digits on your dialer and pressing send/talk. Does it work?

If the problem is happening with every call, then you should check your account status and if you have a limited calling plan, whether you have calling minutes.

You can also call 611 to hear the status of your account.