topic Re: How do I submit a ticket to a moderator in Get Support

How do I submit a ticket to a moderator

Aaron_ — Wed, 05 Jan 2022 15:29:25 GMT

I have a question that is specific to my situation. How do I submit a ticket to a moderator to look into it?

Thank you!

Re: How do I submit a ticket to a moderator

mpcdesign — Wed, 22 Apr 2020 21:46:11 GMT

@Aaron_ in theory, to contact a moderator you need to click on the ? on the lower right-hand corner. Chat with SIMon with your issue, so it can create a support ticket for the moderators for you.

Once you think it understands the issue, type submit a ticket. Expect a moderator to get back to you up to 48 hours.

Re: How do I submit a ticket to a moderator

Anonymous — Wed, 22 Apr 2020 21:46:45 GMT

@Aaron_ wrote:
I have a question that is specific to my situation. How do I submit a ticket to a moderator to look into it?

Thank you!

Maybe the community here can help you with your question.

Re: How do I submit a ticket to a moderator

mpcdesign — Wed, 22 Apr 2020 21:46:56 GMT

@Aaron_ here is the direct link to the SIMon too

Re: How do I submit a ticket to a moderator

BearFBI — Wed, 22 Apr 2020 21:49:04 GMT

@Aaron_

Contact a moderator:

Step 1: Click Here to chat with SIMon

Step 2: Tell SIMon what the issue is and see if he

can find a solution for you.

Step 3: If SIMon cant help you Type in “moderator” to

connect to a Public Mobile customer service

representative.

Step 4: Choose “Account-specific question”

Step 5: Then choose “No, I want a human”

Step 6: Create your ticket

Check the sent folder to make sure your ticket was sent and the inbox

for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time

Re: How do I submit a ticket to a moderator

Anonymous — Wed, 22 Apr 2020 21:52:19 GMT

@Aaron_

So now that you've started the process with the mods...while you're waiting...the community has many clever folks around.