topic No Incoming calls in Get Support

No Incoming calls

Elie02 — Wed, 05 Jan 2022 15:29:21 GMT

Hey guys, I have been having a problem with my incoming calls.

I can send and receive texts, make calls but 3/4 I can't receive incoming calls. it's being an issue for a few months now, and btw this is not a number I transfers from an other operator!!

There's no way to get help or call to anyone help please ....

Re: No Incoming calls

kselmak — Wed, 22 Apr 2020 21:34:08 GMT

How is your reception when you force 3g only connection?

Can you try it on another phone?

If it's not hardware related you should contact moderators https://publicmobile.ca.ada.support/chat/

Re: No Incoming calls

iliketotalk — Wed, 22 Apr 2020 21:34:01 GMT

@Elie02 Hi is it possible that you turned on your do not disturb on your phone by accident?

Re: No Incoming calls

gblackma — Wed, 22 Apr 2020 21:39:57 GMT

@Elie02 was this happening since you activated? What's the make and model of your phone? And can you try your SIM in another phone as suggested by @kselmak . Thanks. Stay safe.

Re: No Incoming calls

geopublic — Wed, 22 Apr 2020 22:53:57 GMT

@Elie02 What type of phone do you have? Make sure to check your privacy and filtering settings to ensure you haven't turned on the setting to only accept calls from your contacts.

Re: No Incoming calls

gpixel — Wed, 22 Apr 2020 23:30:33 GMT

@Elie02 if you haven't restarted your phone in a long time, you can try that. phones are computers nowadays, so software can easily interfere with things. if it continues to happen, it could be a network/cellphone tower issue in your area. Covid-19 is overloading the networks... that could easily be the problem. you said 3 out of 4 calls you can't recieved, correct?

Re: No Incoming calls

Elie02 — Sun, 03 May 2020 04:55:19 GMT

Im connected, no problem there. 3G works with no problem also. it's still happening

Re: No Incoming calls

Elie02 — Sun, 03 May 2020 04:56:44 GMT

Unfortunately didn't touch anything regarding my setting. like I said 3 pout 4 times call are not coming through.

Re: No Incoming calls

Elie02 — Sun, 03 May 2020 04:57:49 GMT

This is an issue that's been happening long before covid, but unfortunately didn't get to fixed it. now that everything is close. I've been noticed it more.

Re: No Incoming calls

Elie02 — Sun, 03 May 2020 04:59:16 GMT

I am currently using an iPhone X, didn't have this issue before with my other operator, same phone.

Re: No Incoming calls

gpixel — Sun, 03 May 2020 05:09:54 GMT

@Elie02 have you tried resetting your network settings? or manually choosing the pm network?

Re: No Incoming calls

darlicious — Sun, 03 May 2020 05:28:25 GMT

@Elie02

Try putting it in airplane mode for 5 min. Then take it off of airplane mode. This will completely disconnect you from the network and then re-establish a new connection to the network. (Hopefully a much better one!)