topic Re: Data not working in Get Support

Data not working

sjg — Wed, 05 Jan 2022 15:29:09 GMT

I have a ASUS Zenphone Max ZB555KL that I switched recently from Bell. I have a data plan. The data isn't working. I tried changing the access point settings using the info from the previous threads but it still doesn't work. On the screen it is showing that it is 4G enabled but still nothing works. It works fine with wifi.

Re: Data not working

Triguy — Wed, 22 Apr 2020 18:38:02 GMT

Did you port (transfer) your phone# to PM ? If so, how long ago ? Make sure you have the correct APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Try rebooting your phone.

Check in your account under data and add-ons to make an amount is showing for data.

Re: Data not working

sjg — Wed, 22 Apr 2020 18:22:08 GMT

Yes the phone was ported about a month ago. Today was the first time I needed to use the mobile data.