topic Re: Payment Owing? in Get Support

Payment Owing?

twinmum — Wed, 05 Jan 2022 15:29:03 GMT

Hi!

My payment is owing tomorrow, and it is not showing balance due. When I go to choose "amount due" it says it has enough funds? Yet, only shows my current funds as $1 currently as a credit. It won't accept my payment.

Does anyone have any suggestions as to what to do, or why this is?

Re: Payment Owing?

twinmum — Fri, 31 Jan 2020 02:33:13 GMT

Okay everyone, I just went in to check it again, and now it IS showing the amount of funds owing. Thanks anyways! It corrected itself!

Re: Payment Owing?

computergeek541 — Fri, 31 Jan 2020 02:36:06 GMT

@twinmum wrote:
Hi!
My payment is owing tomorrow, and it is not showing balance due. When I go to choose "amount due" it says it has enough funds? Yet, only shows my current funds as $1 currently as a credit. It won't accept my payment.
Does anyone have any suggestions as to what to do, or why this is?

By any chance, is the self serve site also showing your plan as blank? That's a bug that comes every once in a while, and from what I've seen, the solution around that is to usually try the site again later on. Also, for payment type, you can select "other (enter the desired payment amount)".

Re: Payment Owing?

Meowington — Fri, 31 Jan 2020 19:06:52 GMT

I beleive the best way to calcilate is the plan you are using and minus the availble fund. that the amount of the payment i will pay by creditcard. For example, $40 plan - $1 availble fund. I will pay $39 for the next month cycle

Re: Payment Owing?

computergeek541 — Sat, 01 Feb 2020 04:54:18 GMT

@Meowington wrote:
I beleive the best way to calcilate is the plan you are using and minus the availble fund. that the amount of the payment i will pay by creditcard. For example, $40 plan - $1 availble fund. I will pay $39 for the next month cycle

twinmum managed to figure this all out a few minutes after the initital message post last night. It appears to have just been a website glitch.

Re: Payment Owing?

Meowington — Sat, 01 Feb 2020 20:44:19 GMT

OK, thankv for the update,