topic Re: incorrect billing in Get Support

incorrect billing

Sompong — Wed, 05 Jan 2022 15:28:43 GMT

Account activated today. Limited time offer $10 off for first eight months on $40 plan. Charged $40 no discount. Please explain?

Jb456 — Thu, 30 Jan 2020 20:31:06 GMT

Starts for 2nd payment as per terms. 30 days to get first credit.

Eligible customers will receive a credit for months 2-9, then resume paying full price from month 10 and onwards. Credit is non-refundable and non-redeemable for cash.
The first credit will be applied to all eligible accounts within 30 days of activation. Remaining credits will be applied prior to each renewal date.
You will also be able to see the credits you’ve received by logging in to Self-Serve.
If you switch your rate plan, OR fall into a suspend or inactive state while on the promotion, you will no longer be eligible for this promotion.

murtaza404 — Thu, 30 Jan 2020 20:31:46 GMT

The discount will be applied after 30 days. The credit for 2-8 months will be applied automatically before the renewal or the payment due date.

Jb456 — Thu, 30 Jan 2020 20:33:14 GMT

@murtaza404 it's not MONTH Public Mobile is 30 day plans.

murtaza404 — Thu, 30 Jan 2020 20:37:00 GMT

Yes its month to month but the offer states that Get $10 off 8 months on plan $35 and above