topic Can't access my account in Get Support

Can't access my account

Hyuna — Tue, 04 Jan 2022 18:12:59 GMT

Hi,

I just activated and trying to log back in to port phone # over from koodo.

But, system doesn't let me log in. It doesn't even recognize my email address when

I tried to reset password(thought I messed up with password)

Can someone help?

Re: Can't access my account

yick76 — Tue, 15 Nov 2016 19:07:07 GMT

Hi I have the same issue and I have sent an PM so hopefully I can get help.

Re: Can't access my account

Hyuna — Tue, 15 Nov 2016 19:12:12 GMT

I sent some PMs as well.

I was all excited then this happens.... bad taste....

🙂

Hope Public mobile follows up on PMs and posts here quickly than later.

Re: Can't access my account

CaNuCk07 — Tue, 15 Nov 2016 19:20:07 GMT

Hey @Hyuna, make sure you send a private message to the moderators with all your issues, and be sure to include all the info from the below post.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858#U85858

Re: Can't access my account

Hyuna — Tue, 15 Nov 2016 19:29:42 GMT

My husband and I signed up together.

But, email I got from public mobile had conflicting/wrong information regarding

autopay period. And I got several (same) emails.

On the other side, my husband got only one email with no conflicting/wrong

information in it.

Re: Can't access my account

markjanzen — Tue, 15 Nov 2016 19:57:22 GMT

cant access my account, contacted PM and the new login they gave me doesnt work either, can someone help? thanks

Re: Can't access my account

Hyuna — Tue, 15 Nov 2016 20:02:51 GMT

That's sad to hear Mark.

Hope we all get over this initial(frequent) hurdle sooner than later.

Re: Can't access my account

Hyuna — Tue, 15 Nov 2016 20:55:13 GMT

C'mon Man!!!

Re: Can't access my account

Hyuna — Tue, 15 Nov 2016 21:53:57 GMT

Just found out that I have no

- talk

- text

even though the email from PM says it has.

Still no access to my account.

What's going on PM?

Re: Can't access my account

Hyuna — Tue, 15 Nov 2016 22:15:57 GMT

It's only getting worse and worse.

PM charged my credit card for full amount I originally purchased.

No account, no service, very very frustrating few hourse.

Reading other posts, my patience will be tested to the limit and beyong...

What should I do?

Re: Can't access my account

Hyuna — Sat, 19 Nov 2016 18:57:28 GMT

Finally!!!

Solved.

Thanks

Re: Can't access my account

zhadj030 — Sat, 19 Nov 2016 19:52:39 GMT

@Hyuna

What was the solution? just contact Mods?

Re: Can't access my account

aernest — Sat, 19 Nov 2016 19:54:09 GMT

How was this solved? I'm having the exact same issues. Can't log in, credit card was charged, and I got an error message saying " Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance"

Thanks for your time

Re: Can't access my account

helmer86 — Sat, 19 Nov 2016 20:34:35 GMT

I have the same issue, what was your fix?

Re: Can't access my account

yick76 — Sat, 19 Nov 2016 20:39:47 GMT

@helmer86
@aernest
@Hyuna
I PM the mods and after 2 to 3 days I noticed that all my services started to work and re-created the account and everything worked.

Re: Can't access my account

helmer86 — Sat, 19 Nov 2016 20:49:46 GMT

How do you know who the mods are (Sorry still very new)

Re: Can't access my account

aernest — Sat, 19 Nov 2016 20:56:02 GMT

Ok! So I've solved this! I logged into my account and added this plan on the My Plan tab. It took me about 20 mins to have it go through and not get the error message. Keep trying!

Re: Can't access my account

josephcommerce — Sun, 20 Nov 2016 15:29:56 GMT

Hi.

I am new myself.

and having trouble log into the self serve.

From what I know, there is 4 MOD.

But i only know 3 of them.

They are

- Shazia_K

- Mary_M

- Saray_O.

Send them a message..

Hope your problem gets resolve soon.

Thanks

Joseph

Can't access my account

ihor — Tue, 07 Feb 2017 04:13:48 GMT

I cant access my account and the system doesn't let me log in. It doesn't even recognize my email address when I tried to reset password.
What I have to do?