topic Re: Data not working today in Get Support

Data not working today

ljuan — Wed, 05 Jan 2022 15:28:16 GMT

With my wifi turned off, my data isn't working. I was wondering if anyone knows if the data service is currently down for maintenance. I'm located in Vancouver, BC.

Re: Data not working today

gblackma — Tue, 21 Apr 2020 18:12:46 GMT

@ljuan please check your plan to see if there is data available, and whats the make and model of your phone? Thanks. Welcome to the community. Stay safe.

Re: Data not working today

ljuan — Tue, 21 Apr 2020 18:14:43 GMT

I did check my data, still have a lot left. My phone is Samsung S8.

Re: Data not working today

gblackma — Tue, 21 Apr 2020 18:22:02 GMT

@ljuan try a network reset, enable data, restart your phone, re-enter your wifi password, and send an mms text message. Take off wifi and try to surf the net. Let us know if this doesn't work. Thanks. Stay safe.

To reset the network settings:

From home, swipe up to access Apps.
Tap

Settings > General management > Reset > Reset network settings.
Enter password if asked.
Tap Reset settings, and confirm when prompted.

Re: Data not working today

Anonymous — Tue, 21 Apr 2020 18:20:37 GMT

@ljuan wrote:
I did check my data, still have a lot left. My phone is Samsung S8.

Did you check your phone or did you check the self-serve? Is your cell data mode on?

Re: Data not working today

oglat — Tue, 21 Apr 2020 18:39:17 GMT

How much data do you have left in your plan?

If you ran out you can contact moderatora to renew you early or you can switch yourself to another plan immediately, in both cases you lose what you already paid for.

Do you need data until your renewal it can you though it out?

1g add-on is 50%off now and will not expire at all until you use it up.

Re: Data not working today

Triguy — Tue, 21 Apr 2020 19:07:32 GMT

Check your APN settings.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Also try rebooting your phone.

Re: Data not working today

popping — Tue, 21 Apr 2020 19:03:38 GMT

@ljuan

Check your data usage line on your overview page after login.

The following are my usage line for my current cycle. I have used 52.231 out of 250 MB.

If you do not see any data usage line, you had used all your data for the current cycle.

Data & Add-Ons	Amount Used
$0 Free Holiday Giveaway: 1GB Add-on	140.206 / 1024 MB
$0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)	1 / 400 MIN
1GB Promo	102.004 / 1024 MB
250 MB at 3G speed	52.231 / 250 MB
500 min Canada-Wide Long Distance	196 / 500 MIN

Have a better and better day!

Re: Data not working today

popping — Tue, 21 Apr 2020 19:07:26 GMT

@ljuan If you use all your plan data, here the options to get more data.

1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from self-serve. You get your data back immediately with plan change.
2. If you want to renew the same plan early, you need to create a moderator support ticket using the ? button at the bottom right hand corner of this page. Moderator wait time is up to 2 days or more. If your next renewal date is up to 2 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $15 1GB data or $10 200MB data. Expensive option

Re: Data not working today

Staliger — Tue, 21 Apr 2020 20:05:15 GMT

@ljuan Did you figure out how much data is left in your self-service account? Is it used up? Let us know for further help. Thanks and stay safe.

Re: Data not working today

BearFBI — Tue, 21 Apr 2020 20:20:02 GMT

Re: Data not working today

ljuan — Wed, 22 Apr 2020 17:56:21 GMT

Thank you all for trying to help. I got the data to work again. All I did was turn off wifi and restarted the phone. Not sure why it happened in the first place.