topic Re: Log in to myself service problem in Get Support

Log in to myself service problem

zwaynerahaf1 — Wed, 05 Jan 2022 15:28:04 GMT

Hello I am trying to log in into my public mobile selfserve but I can't, and I forgot my password and my username,

I tried the forget password but it didn't recognize my email address too.

So how I will be able to login again.

Please let me know as soon as possible

Because I need to make bill payment.

Kindly Regards

Re: Log in to myself service problem

Anonymous — Tue, 21 Apr 2020 15:56:27 GMT

@zwaynerahaf1 wrote:
Hello I am trying to log in into my public mobile selfserve but I can't, and I forgot my password and my username,
I tried the forget password but it didn't recognize my email address too.
So how I will be able to login again.
Please let me know as soon as possible
Because I need to make bill payment.

Kindly Regards

If you have a valid pre-registered payment card then you could use the 611 service. You could also buy vouchers in stores or online and use that too.

Check all your inboxes to make sure which email address you might have used at activation.

Re: Log in to myself service problem

Triguy — Tue, 21 Apr 2020 15:57:58 GMT

You could purchase a voucher and call 611 to make a payment or use recharge.com or ding.com but there is a service charge. You would need to submit a ticket to a moderator for further assistance by clicking on the question mark on the bottom right.

Re: Log in to myself service problem

Staliger — Tue, 21 Apr 2020 16:02:37 GMT

@zwaynerahaf1 Contact moderators through clicking on ? on bottom right of the page and following directions OR directly through the private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Ask them for a temporary password.

Re: Log in to myself service problem

gblackma — Tue, 21 Apr 2020 16:06:24 GMT

@zwaynerahaf1 Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing allows the process to continue.
You can also enable email notification to receive a private message notification sent to your email. Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

While you wait, you can also use 611 to make your payment( once you know your 4 digit pin):
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

See link if you need more help using 611 https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/true#M20315

Stay safe.

Re: Log in to myself service problem

popping — Tue, 21 Apr 2020 16:42:06 GMT

@zwaynerahaf1

PM self-serve account uses your email address as username.

PM sent you a welcome email after activation. Check your email inboxes for this email from PM if you are using more than one emails.

If you activated your plan in store, you need to create your self-serve account at https://selfserve.publicmobile.ca/self-registration/

If you activated your plan online, your self-serve account was already created.

Try the "Forgot your password" link on the login page again.

Have a better and better day!

Re: Log in to myself service problem

Naepalm — Tue, 21 Apr 2020 16:47:04 GMT

@zwaynerahaf1 wrote:
Hello I am trying to log in into my public mobile selfserve but I can't, and I forgot my password and my username,
I tried the forget password but it didn't recognize my email address too.
So how I will be able to login again.
Please let me know as soon as possible
Because I need to make bill payment.

Kindly Regards

Make sure you are not using the same account that you use for community as your Login, they are different. Also, best way to make sure it goes smoothly is conacting the moderators.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click to get started.
Alternatively, you can send a private message to the Moderators by clicking. You’ll need to be logged in to your Community account for the link to work.