topic Re: Should I port At activation or after? in Get Support

Should I port At activation or after?

GusP — Wed, 05 Jan 2022 15:27:49 GMT

Hello there. I am new to Public Mobile and I was reading a few old posts stating that you should port after activation. Should I ? or should I port during activation?

Re: Should I port At activation or after?

JoyLuck — Mon, 20 Apr 2020 19:58:57 GMT

@GusP wrote:
Hello there. I am new to Public Mobile and I was reading a few old posts stating that you should port after activation. Should I ? or should I port during activation?

Have a look at this link:

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-by-ongoing-maintenance/m-p/513015

We recommend to take the following steps if you need to port-in a number:

As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers.
All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: Should I port At activation or after?

gblackma — Mon, 20 Apr 2020 19:56:35 GMT

@GusP currently, if you aren't with Koodo prepaid, port on activation.

Here's 4 articles on activation and porting and the Refer a friend reward if required:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Note your account must be active to port. Welcome to PM. Stay safe.

Re: Should I port At activation or after?

GusP — Mon, 20 Apr 2020 19:57:24 GMT

@JoyLuck If it port during activation is there a higher chance for something to go wrong? I dont get it. Could my SIM be a broken SIM

Re: Should I port At activation or after?

computergeek541 — Mon, 20 Apr 2020 19:59:33 GMT

@GusP wrote:
Hello there. I am new to Public Mobile and I was reading a few old posts stating that you should port after activation. Should I ? or should I port during activation?

Occassionally when a customer tries to activate, the account gets created by the service doesn't start working. If that happens when you port in during activation, you would be left without use of your phone number becasue the number would get transfered over to a Public Mobile service that isn't working. That's the main reason to port in at a later time. However, Public Mobile states that improvements have been made to the system to help minimize the amount of instances of that.

Re: Should I port At activation or after?

JoyLuck — Mon, 20 Apr 2020 20:01:16 GMT

@GusP wrote:
@JoyLuck If it port during activation is there a higher chance for something to go wrong? I dont get it. Could my SIM be a broken SIM

You can always port after activation. Have a moderator port your old number over. After activation do the following:

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: Should I port At activation or after?

GusP — Mon, 20 Apr 2020 20:01:57 GMT

@computergeek541 Ok thanks. I guess its pretty rare for that to happen so I will port in at activation. If this does happen to me do I contact a moderator?

Re: Should I port At activation or after?

computergeek541 — Mon, 20 Apr 2020 20:02:59 GMT

@GusP wrote:
@computergeek541 Ok thanks. I guess its pretty rare for that to happen so I will port in at activation. If this does happen to me do I contact a moderator?

Yes. You wouldn't have a choice.

Re: Should I port At activation or after?

JoyLuck — Mon, 20 Apr 2020 20:03:15 GMT

@GusP wrote:
@computergeek541 Ok thanks. I guess its pretty rare for that to happen so I will port in at activation. If this does happen to me do I contact a moderator?

So if you port at activation and something goes wrong you would then contact a moderator for assistance.

Re: Should I port At activation or after?

popping — Mon, 20 Apr 2020 20:04:26 GMT

@GusP wrote:
Hello there. I am new to Public Mobile and I was reading a few old posts stating that you should port after activation. Should I ? or should I port during activation?

For me, I like to get a temporary number to test any new service before porting. If I don't like the service, it will save me the trouble of port to the new service and back to my old service.

Please note that PM is prepaid service. There in no refund if you do not like the service. There is no change your mind within 14 days like the postpaid service.

Re: Should I port At activation or after?

GusP — Mon, 20 Apr 2020 20:04:51 GMT

Thanks for all your replies!

Re: Should I port At activation or after?

geopublic — Tue, 21 Apr 2020 05:47:15 GMT

@GusP The only reason to pick a temp number is to make sure the system doesn't lock you out during activation. If that happens and your account is in limbo it makes things more complicated because you don't have a selfserve account.

Another reason is by picking the temp number you can test the network to make sure your happy with the service before porting in your number.

Lastly if you're porting from Koodo prepaid you need to submit a ticket to get it done.

Re: Should I port At activation or after?

Naepalm — Mon, 20 Apr 2020 20:06:37 GMT

@GusP wrote:
@computergeek541 Ok thanks. I guess its pretty rare for that to happen so I will port in at activation. If this does happen to me do I contact a moderator?

I just ported two numbers over this month at activation and they both worked fine, I ported over from BELL.

Re: Should I port At activation or after?

Pawprints1986 — Mon, 20 Apr 2020 20:49:21 GMT

I chose to have the staff port my number as keeping my number was really important to me, its the only one ive ever had. I could have probably ported and been fine, but was too nervous to risk something going wrong that would cancel my number from previous carrier, but the port wouldnt go all the way through and id lose it. probably highly unlikely but i didnt want to take the chances 😊

Re: Should I port At activation or after?

popping — Mon, 20 Apr 2020 21:26:44 GMT

@Pawprints1986

Nothing can go wrong with porting as long as your info is correct. If your account has more than one number, take extra care not to port the wrong number.

Applying woodwork "measure twice and cut once" principal, double check the spelling and submit.

It will take longer if you misspell the account name as your old provider will not release your phone number until your account #, account name and phone # are correct.

Re: Should I port At activation or after?

Naepalm — Tue, 21 Apr 2020 04:13:14 GMT

@GusP just read a post from @mimmo from 2016 asking this exact question about their friend porting over from Bell. Make one wonder if issues have been fixed regarding this or if it is just user error when it doesnt qork properly?

Re: Should I port At activation or after?

mimmo — Tue, 21 Apr 2020 04:19:24 GMT

@Naepalm I did? I don't remember. can you send me the link to the thread?

Re: Should I port At activation or after?

Naepalm — Tue, 21 Apr 2020 05:22:26 GMT

@mimmo yeah ill look for it again.

Re: Should I port At activation or after?

Naepalm — Tue, 21 Apr 2020 05:25:29 GMT

@mimmo

https://productioncommunity.publicmobile.ca/t5/Getting-Started/hold-off-on-porting-or-go-ahead/td-p/85524/jump-to/first-unread-message

Re: Should I port At activation or after?

Anonymous — Tue, 21 Apr 2020 05:28:47 GMT

mimmo and the self-solution. 🙂