topic Re: PROBLEM ACTIVATING SIM in Get Support

Re: PROBLEM ACTIVATING SIM

fsshzh — Wed, 05 Jan 2022 15:27:38 GMT

thanks, now i can use my sim card call, but i cant't enter my acount, and i want to know my reference number, because i want to introduce my friend to use public,thanks

Re: PROBLEM ACTIVATING SIM

sweden06 — Tue, 28 Jan 2020 22:17:55 GMT

@fsshzh wrote:
thanks, now i can use my sim card call, but i cant't enter my acount, and i want to know my reference number, because i want to introduce my friend to use public,thanks

When you log into MyAccount everything you need should be in a box in the upper right corner

Re: PROBLEM ACTIVATING SIM

fsshzh — Tue, 28 Jan 2020 23:56:20 GMT

hi, i can't reset my account password

Re: PROBLEM ACTIVATING SIM

sweden06 — Tue, 28 Jan 2020 23:58:01 GMT

@fsshzh wrote:
hi, i can't reset my account password

Can you elaborate a bit? Why can't you reset your password?

Re: PROBLEM ACTIVATING SIM

gblackma — Wed, 29 Jan 2020 00:00:53 GMT

@fsshzh Wait an hour , clear your browser history, go to incognito/ private mode. And try again to use the reset password link.

@fsshzh wrote:
hi, i can't reset my account password

Re: PROBLEM ACTIVATING SIM

fsshzh — Wed, 29 Jan 2020 00:05:56 GMT

because i can't log in my account,

Re: PROBLEM ACTIVATING SIM

gblackma — Wed, 29 Jan 2020 00:10:49 GMT

Yes @fsshzh because you cant log into your my account. However, if that fails contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket )

@fsshzh wrote:
because i can't log in my account,

Re: PROBLEM ACTIVATING SIM

fsshzh — Wed, 29 Jan 2020 00:08:49 GMT

i put my email adress, then input my password, but no work

Re: PROBLEM ACTIVATING SIM

sweden06 — Wed, 29 Jan 2020 00:08:55 GMT

@fsshzh wrote:
because i can't log in my account,

You don't actually need to log into your account to reset your password. On the Log-In Page (under the Log-In button) is a link saying "Forgot your Password?". Click on it and follow the steps.

reference number

fsshzh — Wed, 29 Jan 2020 00:13:00 GMT

can i get my reference number, because i want to introduce my friend to use public,thanks

Re: reference number

computergeek541 — Wed, 29 Jan 2020 00:14:13 GMT

@fsshzh wrote:
can i get my reference number, because i want to introduce my friend to use public,thanks

If you log into your self serve account, you can find your code on the right side near the top of the page.

Re: reference number

sweden06 — Wed, 29 Jan 2020 00:16:24 GMT

@fsshzh wrote:
can i get my reference number, because i want to introduce my friend to use public,thanks

Yes, for that you will need to log-into your profile under "My Account". I told you earlier that you will find it in a box in the upper right corner in your self-serve account. We cannot provide you with your referral link here in the forum. After all, we are only PM users just like you.

Re: reference number

gblackma — Wed, 29 Jan 2020 00:17:16 GMT

@computergeek541 , @fsshzh can't log into his account , needs his referral code now and wants to know if there is another way to get it without logging in.

@computergeek541 wrote:
@fsshzh wrote:
can i get my reference number, because i want to introduce my friend to use public,thanks
If you log into your self serve account, you can find your code on the right side near the top of the page.

Re: reference number

sweden06 — Wed, 29 Jan 2020 00:18:17 GMT

@gblackma wrote:
@computergeek541 , @fsshzh can't log into his account , needs his referral code now and wants to know if there is another way to get it without logging in.
@computergeek541 wrote:
@fsshzh wrote:
can i get my reference number, because i want to introduce my friend to use public,thanks
If you log into your self serve account, you can find your code on the right side near the top of the page.

Yes and we tried to explain to him that he needs to reset his password to get into his account.

Re: reference number

fsshzh — Wed, 29 Jan 2020 02:04:18 GMT

thanks, i am done, only one question, how to get $10 discount for 8 months? thanks

Re: reference number

gblackma — Wed, 29 Jan 2020 02:06:54 GMT

@fsshzh to get the $10 offer, you would have to activate a new $35 or higher account before the offer expires.

@fsshzh wrote:
thanks, i am done, only one question, how to get $10 discount for 8 months? thanks

Re: reference number

wetcoaster — Wed, 29 Jan 2020 02:08:20 GMT

@fsshzh wrote:
thanks, i am done, only one question, how to get $10 discount for 8 months? thanks

If you are on a eligible plan as outlined in the according announcement post, it will be automatically credited to your available funds before the renewal for the next 8 plan cycles.

Re: reference number

sweden06 — Wed, 29 Jan 2020 02:10:07 GMT

@fsshzh wrote:
thanks, i am done, only one question, how to get $10 discount for 8 months? thanks

As mentioned, you need to be on a plan of 35$ or higher.

Re: reference number

computergeek541 — Wed, 29 Jan 2020 03:32:05 GMT

@gblackma wrote:
@computergeek541 , @fsshzh can't log into his account , needs his referral code now and wants to know if there is another way to get it without logging in.
@computergeek541 wrote:
@fsshzh wrote:
can i get my reference number, because i want to introduce my friend to use public,thanks
If you log into your self serve account, you can find your code on the right side near the top of the page.

I've found that discussion in another thread. The discussion about the referral code has been merged into one thread.