topic Re: SIM activation in Get Support

SIM activation

rhianna — Wed, 05 Jan 2022 15:27:34 GMT

I am trying to register my SIM card. I went through the questions and the processing failed. Now when I respond, the system tells me that my SIM is invalid. Please advise. Thanks.

Re: SIM activation

kselmak — Mon, 20 Apr 2020 17:28:02 GMT

Was your credit card charged?

If not your sim is probably locked into the old session just wait 50 minutes and try again

If yes, try using your sim

If sim works please register your selfservehttps://selfserve.publicmobile.ca/self-registration/

If sim doesn't work please contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM activation

fdrcamb519 — Mon, 20 Apr 2020 17:25:48 GMT

The numbers are really small and long, sometimes we miss a digit, please try again.

Re: SIM activation

Dunkman — Mon, 20 Apr 2020 17:28:05 GMT

@rhianna

First check if your credit card was charged. If charged, then put your SIM card in the phone to see whether your account was activated.

If not charged, you can try again. Website is finicky at times. You can try a different web browser, clearing cache or incognito mode. Chrome incognito seems to work well.

Re: SIM activation

gblackma — Mon, 20 Apr 2020 17:46:45 GMT

@rhianna of your credit card wasn't charged, your sim may be locked from too many attempts. Wait 1 hour from last attempt, clear your browser history, go to private/ incognito mode and try again to activate your service. Here's an article on activation https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up

If your card was charged insert your SIM into your phone and try logging into your self service account. Get back to us if more help is required. Welcome to PM. Stay safe.

Re: SIM activation

kselmak — Mon, 20 Apr 2020 17:32:37 GMT

@rhianna

When you try again it's best to first clear cache and use incognito mode.

Welcome to public mobile

Re: SIM activation

CS_Agent — Mon, 20 Apr 2020 17:35:55 GMT

Hello@rhianna

Please contact Moderators on Private Messages on Community. They will assist you register the sim card.

Lucian PM Mod

Re: SIM activation

gblackma — Mon, 20 Apr 2020 17:51:22 GMT

@rhianna use this private message link to contact the moderators directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Put register ing new SIM into the subject message field.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing allows the process to continue.
You can also enable email notification to receive a private message notification sent to your email. Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Here's 3 articles on activation and porting and the Refer a friend reward if required:
1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: SIM activation

Staliger — Mon, 20 Apr 2020 18:16:00 GMT

@rhianna Try it again after 2 hours through incognito mode in your browser. If the issue still happen, contact moderators through this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM activation

Naepalm — Tue, 21 Apr 2020 03:44:19 GMT

@CS_Agent wow I havent seen thw MOD team on here yet. Its like seeing a.super hero! LOL