topic Re: Payment voucher in Get Support

Payment voucher

Martinwhalen66 — Wed, 05 Jan 2022 15:27:31 GMT

I tried to put a payment voucher on my phone but won't go through. Bought another phone card and same problem. I think that it's ridiculous to not have a help line to call. Very inconvenient.

Re: Payment voucher

sweden06 — Tue, 28 Jan 2020 20:58:09 GMT

Have you tried to clear your browsing history and use incoginto mode on your computer? This usually does the trick. If it doesn't work, reach out to a Moderator (question mark in the bottom right corner). They are usually very quick and helpful.

Sometimes funds can take some time to be added to your account.

Re: Payment voucher

dabr — Tue, 28 Jan 2020 20:57:23 GMT

@Martinwhalen66 wrote:
I tried to put a payment voucher on my phone but won't go through. Bought another phone card and same problem. I think that it's ridiculous to not have a help line to call. Very inconvenient.

Sometimes the funds on a voucher can take upto a day before they become available. Also double check the activation numbers are being input correctly.

Re: Payment voucher

gblackma — Tue, 28 Jan 2020 21:00:46 GMT

@Martinwhalen66 . Some payment vouchers take up to 24 hours to become active. However, to contact a moderator and explain your situation . Click on the green questionmar in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one . (CLICK on account specific question and human and submit a ticket)

@Martinwhalen66 wrote:
I tried to put a payment voucher on my phone but won't go through. Bought another phone card and same problem. I think that it's ridiculous to not have a help line to call. Very inconvenient.

Re: Payment voucher

Luddite — Tue, 28 Jan 2020 21:01:23 GMT

@Martinwhalen66 wrote:
I tried to put a payment voucher on my phone but won't go through. Bought another phone card and same problem. I think that it's ridiculous to not have a help line to call. Very inconvenient.

Different strokes for different folks, it seems.

Re: Payment voucher

Martinwhalen66 — Tue, 28 Jan 2020 21:01:38 GMT

Yes, the pin is correct, it's only a flip phone the browser is never used on the phone.

Re: Payment voucher

CannonFodder — Tue, 28 Jan 2020 21:02:43 GMT

@dabr wrote:
Sometimes the funds on a voucher can take upto a day before they become available. Also double check the activation numbers are being input correctly.

I've seen this mentioned here SEVERAL times in the past couple of weeks, and apparently it depends on where you bought the voucher from. For instance, when I was with Lucky Mobile, I bought vouchers from Real Canadian Superstore, and they would go through RIGHT AWAY, but folks here have mentioned that some retailers' vouchers don't become "active" for several hours.

So, @Martinwhalen66 , where did you buy the vouchers/cards from?

Re: Payment voucher

sweden06 — Tue, 28 Jan 2020 21:04:15 GMT

@Martinwhalen66 wrote:
Yes, the pin is correct, it's only a flip phone the browser is never used on the phone.

Have you tried to add them via your computer with your online account? Old flip-phones are not always reliable 😛

Re: Payment voucher

Luddite — Tue, 28 Jan 2020 21:04:40 GMT

@Martinwhalen66 wrote:
Yes, the pin is correct, it's only a flip phone the browser is never used on the phone.

Dial 611 and you should be able to add the voucher.

Re: Payment voucher

Martinwhalen66 — Tue, 28 Jan 2020 21:05:09 GMT

The stroke for yourself I'm sure Is great. I'm trying to do this for an older man who has no access to a computer. Unless you have a solution, I don't need your 2 cents worth thank you.

Re: Payment voucher

dabr — Tue, 28 Jan 2020 21:05:43 GMT

@CannonFodder wrote:
@dabr wrote:
Sometimes the funds on a voucher can take upto a day before they become available. Also double check the activation numbers are being input correctly.
I've seen this mentioned here SEVERAL times in the past couple of weeks, and apparently it depends on where you bought the voucher from. For instance, when I was with Lucky Mobile, I bought vouchers from Real Canadian Superstore, and they would go through RIGHT AWAY, but folks here have mentioned that some retailers' vouchers don't become "active" for several hours.

So, @Martinwhalen66 , where did you buy the vouchers/cards from?

I've never personally used vouchers myself either, but I've also read others mention that buying vouchers from gas stations don't have issues with delayed payments either.

Re: Payment voucher

Martinwhalen66 — Tue, 28 Jan 2020 21:06:16 GMT

Bought it from a convince store, and it was purchased on Saturday. I feel like this would've been lots of time to go through.

Re: Payment voucher

wetcoaster — Tue, 28 Jan 2020 21:09:04 GMT

@Martinwhalen66 wrote:
I tried to put a payment voucher on my phone but won't go through. Bought another phone card and same problem. I think that it's ridiculous to not have a help line to call. Very inconvenient.

It's Public Mobile's business model, clearly stated on the website:

If you insist on having over the phone support you'll have to go elsewhere and pay the according price tag.

(Disclaimer, I personally prefer Public Mobile's model. Any interaction I had with the moderators (= Public Mobile customer service agents) problems were solved as fast or faster than with any of the call centre people on other providers, without the need of being on / around the phone for hours.)

Re: Payment voucher

dabr — Tue, 28 Jan 2020 21:09:47 GMT

@Martinwhalen66 wrote:
Bought it from a convince store, and it was purchased on Saturday. I feel like this would've been lots of time to go through.

Yes they should definitely be available for use by now. You'll need to contact moderators for assistance now. A little frustrating I'm sure.

Re: Payment voucher

LovesToPM — Tue, 28 Jan 2020 21:12:22 GMT

@Martinwhalen66

Pay With A Payment Voucher

Press 1 from the main menu.
Press 1 to select payment via voucher.
Enter the 12 digit pin from your payment voucher. The location of the PIN varies depending on where you purchase your voucher; however, you will typically find it on the top or the bottom of your receipt. Below is an example, so you know what to look for:

Re: Payment voucher

sweden06 — Tue, 28 Jan 2020 21:12:32 GMT

@Martinwhalen66 wrote:
Bought it from a convince store, and it was purchased on Saturday. I feel like this would've been lots of time to go through.

Yes, it should definitly be available right now.

You have three options:

1.) Try dialing 611 and add the voucher

2.) Try to add it via My Account online here on PM

3.) Reach out to the Moderators

I know this can be frustrating. I personally recommend option number 2 before reaching out to a Moderator.

Re: Payment voucher

CannonFodder — Tue, 28 Jan 2020 21:14:15 GMT

@wetcoaster wrote:
@Martinwhalen66 wrote:
I tried to put a payment voucher on my phone but won't go through. Bought another phone card and same problem. I think that it's ridiculous to not have a help line to call. Very inconvenient.
It's Public Mobile's business model, clearly stated on the website:

If you insist on having over the phone support you'll have to go elsewhere and pay the according price tag.

(Disclaimer, I personally prefer Public Mobile's model. Any interaction I had with the moderators (= Public Mobile customer service agents) problems were solved as fast or faster than with any of the call centre people on other providers, without the need of being on / around the phone for hours.)

ESPECIALLY that last part! 👍

Re: Payment voucher

geopublic — Tue, 28 Jan 2020 21:23:41 GMT

@Martinwhalen66 wrote:
Bought it from a convince store, and it was purchased on Saturday. I feel like this would've been lots of time to go through.

@Martinwhalen66 Yes, that would be more than enough time. If you can't activate the voucher by dialing 611 on the device than send a message to the moderators and include the voucher PIN and the account number and they should be able to add it for you.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Payment voucher

geopublic — Tue, 28 Jan 2020 21:28:51 GMT

@CannonFodder wrote:
@dabr wrote:
Sometimes the funds on a voucher can take upto a day before they become available. Also double check the activation numbers are being input correctly.
I've seen this mentioned here SEVERAL times in the past couple of weeks, and apparently it depends on where you bought the voucher from. For instance, when I was with Lucky Mobile, I bought vouchers from Real Canadian Superstore, and they would go through RIGHT AWAY, but folks here have mentioned that some retailers' vouchers don't become "active" for several hours.

So, @Martinwhalen66 , where did you buy the vouchers/cards from?

Seems like if PM wants to compete with Lucky they need to overhaul their antiquated AutoPay and Voucher systems sooner rather than later.

Re: Payment voucher

PAULRANG18 — Tue, 28 Jan 2020 22:18:09 GMT

A voucher can take up to a day to become active. Refresh the page and try again later. Webpage issues correct themselves eventually. If issue persists, then contact moderators.