topic Re: New credit card denied in Get Support

New credit card denied

thnidan — Wed, 05 Jan 2022 15:27:07 GMT

Seems like many have had this problem. I have changed browsers, used incognito, re-entered address exactly as it appears, &c. but my new credit card is still "declined by the issuer" even though the bank says it's all good. What do?

Re: New credit card denied

will13am — Tue, 28 Jan 2020 13:06:26 GMT

@thnidan, if all the workarounds that you have tried has not worked, it means your credit card has been locked out du to too many failed attempts as a security measure. You will need moderator team assistance to unlock the card. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: New credit card denied

gblackma — Tue, 28 Jan 2020 13:08:30 GMT

@thnidan Did you leave the apartment field blank? Enter the apt number in the street address field . Ie xxx- street address. Is the credit card you are trying to apply a Canadian or US one.

@thnidan wrote:
Seems like many have had this problem. I have changed browsers, used incognito, re-entered address exactly as it appears, &c. but my new credit card is still "declined by the issuer" even though the bank says it's all good. What do?

Re: New credit card denied

sweden06 — Tue, 28 Jan 2020 14:02:07 GMT

Check your address, sometimes even the slightes mistake prevents the card from being accepted. If the problem persists, contact a Moderator.

Re: New credit card denied

Jackhyf63 — Tue, 28 Jan 2020 19:00:03 GMT

@thnidan

Make sure you type in your address *exactly* as it appears on your credit card statements--same punctuation, same capitalization, same spacing.

In particular, if you live in condo/townhome with a unit/suite number, try leaving that field blank on the form and entering it in the regular address line box if it appears that way on your credit card statements.