topic Customer service in Get Support

Customer service

BLUE1966 — Wed, 05 Jan 2022 15:26:57 GMT

Is there anyone to talk to or phone number to call?

Re: Customer service

Triguy — Mon, 27 Jan 2020 20:57:12 GMT

PM does not have a call center. You can post to the forum for assistance or if it can't be resolved then submit a ticket by clicking on the question mark on the bottom right.

Re: Customer service

geopublic — Mon, 27 Jan 2020 20:59:58 GMT

@BLUE1966 wrote:
Is there anyone to talk to or phone number to call?

@BLUE1966

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Customer service

gblackma — Mon, 27 Jan 2020 21:02:27 GMT

So @BLUE1966 what is your problem? As @Triguy said you post here for help or contact a moderator via Simon below. No judgement here. And this is coming from someone who locked himself out of his own phone, and had to live chat with Samsung to get back into it.

@BLUE1966 wrote:
Is there anyone to talk to or phone number to call?

Re: Customer service

LovesToPM — Mon, 27 Jan 2020 21:09:37 GMT

@BLUE1966 wrote:
Is there anyone to talk to or phone number to call?

Public Mobile is all online.

You may post questions here in the community forum as you are doing

If something specific to your account needs to be looked at or adjusted, then you'll need to contact Moderators.

To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.

More info here about How to Get Help

Re: Customer service

marimacas — Tue, 28 Jan 2020 02:23:40 GMT

Public Mobile does not have a customer service line. You can post a question here (PM community). Also, you can contact a moderator for assistance if you encounter difficulties such as payment issues.

Re: Customer service

cellphoneuser1 — Tue, 28 Jan 2020 08:13:18 GMT

@marimacas wrote:
Public Mobile does not have a customer service line. You can post a question here (PM community). Also, you can contact a moderator for assistance if you encounter difficulties such as payment issues.

Echo?

Re: Customer service

XionBunny — Tue, 28 Jan 2020 08:16:10 GMT

@cellphoneuser1 wrote:
@marimacas wrote:
Public Mobile does not have a customer service line. You can post a question here (PM community). Also, you can contact a moderator for assistance if you encounter difficulties such as payment issues.
Echo?

It'll always be that way on these forums, people will always parrot one another. 😛

Re: Customer service

computergeek541 — Thu, 17 Sep 2020 14:00:30 GMT