topic Re: Post to moderator in Get Support

Post to moderator

Pinewater — Wed, 05 Jan 2022 15:26:56 GMT

I can't log in even after pw reset. Have ASUS phone, no ideas on clearing cache.

Need to inform service provider, this phone company, my new credit card info. It is ducking frustrating. Can I just email the new Info to someone ?

Re: Post to moderator

NDesai — Sun, 19 Apr 2020 23:34:22 GMT

@Pinewater What error are you getting? If you have locked yourself only Moderators can help you. Start a conversation with Simon (chat bot) by clicking HERE to submit a ticket to the Moderator Team. Be sure to provide as much details as possible so the bot can enter all the info needed to open a ticket.

Re: Post to moderator

JoyLuck — Sun, 19 Apr 2020 23:35:40 GMT

@Pinewater wrote:
I can't log in even after pw reset. Have ASUS phone, no ideas on clearing cache.
Need to inform service provider, this phone company, my new credit card info. It is ducking frustrating. Can I just email the new Info to someone ?

Use this link to contact a moderator.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Post to moderator

gblackma — Sun, 19 Apr 2020 23:38:05 GMT

@Pinewater follow the above advice and contact the moderators. In the meantime use 611 to delete and add your new credit card. See link on how to do it

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/true#M20315

Stay safe.

Re: Post to moderator

NDesai — Sun, 19 Apr 2020 23:40:09 GMT

@gblackma wrote:
@Pinewater follow the above advice and contact the moderators. In the meantime use 611 to delete and add your new credit card. See link on how to do it
https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/true#M20315
Stay safe.

CC cannot be removed or added by calling 611.

Re: Post to moderator

mpcdesign — Mon, 20 Apr 2020 00:19:40 GMT

@Pinewater, I have an Asus ZenFone 3 Max, and this is how you can clear your cache on your phone

It depends on what your browser you are using, so this is what I have on my phone:

Chrome

Click on the Chrome icon
The top right corner is three dots. Click on that
Scroll down until you see Settings, click on that
Select Privacy
Scroll down until you see Clear browsing data
Choose what you want to delete

Google

Click on the profile icon, in the top-right corner, under the time
Click on Search Activity
It will take you to your My Activity
You should see another there more dots now in the same search your activity field bar, click on that
Select Delete Activity By
Select All time
Select and checkmark any of the three: Image Search, Search or Video Search
Click on next when ready

Bing

Click on the head icon, top-right hand corner
Click on History
Click on the trash can, it will delete your entire history
Clear browsing data

Hope that helps