topic Re: Old phone number not transferred in Get Support

Old phone number not transferred

Nolan2 — Wed, 05 Jan 2022 15:26:50 GMT

Activated a new SIM and tried to keep old phone number. Went through the activation process fine and then got a message saying that PM was having trouble transferring the number. Message said someone would be contacting us but hasn't. Anyone know how to scrap the idea of using the old number and using a new number assigned by PM?

Re: Old phone number not transferred

iliketotalk — Sun, 19 Apr 2020 19:50:57 GMT

@Nolan2 Hi you may have to wait for the process to finish but you can always get a new number later some people suggest to get a new number first and after you check that all is working then port your number

Re: Old phone number not transferred

JoyLuck — Sun, 19 Apr 2020 19:47:32 GMT

@Nolan2 wrote:
Activated a new SIM and tried to keep old phone number. Went through the activation process fine and then got a message saying that PM was having trouble transferring the number. Message said someone would be contacting us but hasn't. Anyone know how to scrap the idea of using the old number and using a new number assigned by PM?

Contact a moderator for assistance regarding your number.

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Re: Old phone number not transferred

gblackma — Sun, 19 Apr 2020 19:52:49 GMT

@Nolan2 if your credit card was charged, insert your SIM and try logging into your self service account. You would have been activated with a temporary cell phone number. Go through settings to get to phone information to find the number.

Re: Old phone number not transferred

gpixel — Sun, 19 Apr 2020 19:51:07 GMT

@Nolan2 your porting process might have already started, it best to just resolve this issue with the moderators.

Re: Old phone number not transferred

Nolan2 — Sun, 19 Apr 2020 20:04:32 GMT

Why would I have been set up with a temporary cell number when I activated the SIM with my old number. The problem is that the old number didn't transfer

Re: Old phone number not transferred

Nolan2 — Sun, 19 Apr 2020 20:06:41 GMT

I don't actually have a solution but a ticket is submitted. Hopefully someone calls or contacts me within 48 hours.

Thanks

Re: Old phone number not transferred

Nolan2 — Sun, 19 Apr 2020 20:07:31 GMT

Yes I think so. It's unfortunate, I thought this would be so simple.

Re: Old phone number not transferred

gblackma — Sun, 19 Apr 2020 20:08:14 GMT

@Nolan2 who were you trying to transfer your number from? Thanks.

Re: Old phone number not transferred

kselmak — Sun, 19 Apr 2020 21:17:35 GMT

@Nolan2

You also have an option of porting your number to fongo for one time fee of $25 and never have to port or pay a cent for it.

You get to keep it forever, you receive all the calls and texts, you can forward for free all your calls. You get to use it abroad too wherever you have access to data or wifi. Great option to keep beloved old phone number