topic Re: Lost Signal and Dropped Calls in Get Support

Lost Signal and Dropped Calls

LDD — Wed, 05 Jan 2022 15:26:40 GMT

My wife and I have been public mobile customers for about 2 months now, great service usually! Today we have both been experiencing zero bars of signal intermittently, as well as dropped calls, texts not going through, etc. We have been home all day where we normally enjoy excellent signal. Anyone else experiencing this? Both our accounts are in goodstanding. Thanks.

Re: Lost Signal and Dropped Calls

kselmak — Mon, 27 Jan 2020 02:32:46 GMT

@LDD

What area are you in

Re: Lost Signal and Dropped Calls

LDD — Mon, 27 Jan 2020 02:36:01 GMT

New Brunswick

Re: Lost Signal and Dropped Calls

Dunkman — Mon, 27 Jan 2020 02:39:47 GMT

@LDD

No issues in Alberta today

Maybe observe for the next day or so. If still issues, may need to contact moderator.

Re: Lost Signal and Dropped Calls

gblackma — Mon, 27 Jan 2020 02:54:01 GMT

As @Dunkman suggested. It sounds like it could be local problem in your neighborhood I checked here http://outagereport.ca/publicmobile, nothin mentioned. To contact a moderator. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one.

Re: Lost Signal and Dropped Calls

ljdemont — Mon, 27 Jan 2020 02:58:15 GMT

I am also having issues. Ticket sent.

Re: Lost Signal and Dropped Calls

gblackma — Mon, 27 Jan 2020 03:08:54 GMT

@LDD Thanks for accepting my answer as the solution. I'm glad that we could be of assistance.

Re: Lost Signal and Dropped Calls

totalUser — Mon, 27 Jan 2020 03:10:01 GMT

@ljdemont wrote:
I am also having issues. Ticket sent.

Are you also in NB?

Re: Lost Signal and Dropped Calls

Joelkim — Mon, 27 Jan 2020 05:32:32 GMT

I thought NB is covered everything exept of the national park and I checked the coverage again, but i can see they are covered any cities and towns. Am I wrong?

Re: Lost Signal and Dropped Calls

martinjacob01 — Mon, 27 Jan 2020 07:22:31 GMT

I have experienced the same issue a day before. I was at Toronto downtown. I lost my signal suddenly

Re: Lost Signal and Dropped Calls

mh1983 — Mon, 27 Jan 2020 11:03:28 GMT

I experienced intermittent dropped calls when we lived in Ontario. We're in NL now and I noticed some drops in December but no issues lately. I had to contact moderators who then escalated to engineering who fixed issues on the network side. They confirmed that PM calls are on the same Telus "backend" but they essentially get treated as a lower priority which was disappointing to me.

But some other things to rule out while you wait to hear back from moderators:

What kinds of phones are you using? Did you use them on a different network before coming over to PM?

Does the SIM card require an adapter?

Can you take out the card and make sure the SIM slot is clean?

Re: Lost Signal and Dropped Calls

sheytoon — Mon, 27 Jan 2020 14:07:59 GMT

@mh1983 wrote:
They confirmed that PM calls are on the same Telus "backend" but they essentially get treated as a lower priority which was disappointing to me.

I don't know where this keeps coming from, but it's not true. PM does not have lower priority than Telus.

Re: Lost Signal and Dropped Calls

mh1983 — Mon, 27 Jan 2020 15:15:51 GMT

@sheytoon wrote:
@mh1983 wrote:
They confirmed that PM calls are on the same Telus "backend" but they essentially get treated as a lower priority which was disappointing to me.
I don't know where this keeps coming from, but it's not true. PM does not have lower priority than Telus.

directly from them: "PM calls are handled and operated on a different platform so you can say they are somewhat [lower priority] but nothing drastic since it is using the same radio frequencies."

Not trying to spread falsehoods, but PM call stability does overall seem to be on "shakier" ground than it was (for me and my wife) on Telus or Koodo.

Re: Lost Signal and Dropped Calls

gblackma — Mon, 27 Jan 2020 18:07:00 GMT

@mh1983 It is based upon your personal experience can't be a falsehood.

@mh1983 wrote:
@sheytoon wrote:
@mh1983 wrote:
They confirmed that PM calls are on the same Telus "backend" but they essentially get treated as a lower priority which was disappointing to me.
I don't know where this keeps coming from, but it's not true. PM does not have lower priority than Telus.
directly from them: "PM calls are handled and operated on a different platform so you can say they are somewhat [lower priority] but nothing drastic since it is using the same radio frequencies."

Not trying to spread falsehoods, but PM call stability does overall seem to be on "shakier" ground than it was (for me and my wife) on Telus or Koodo.

Re: Lost Signal and Dropped Calls

Karnbot13 — Wed, 29 Jan 2020 10:50:18 GMT

@gblackma wrote:
@mh1983 It is based upon your personal experience can't be a falsehood.
@mh1983 wrote:
@sheytoon wrote:
@mh1983 wrote:
They confirmed that PM calls are on the same Telus "backend" but they essentially get treated as a lower priority which was disappointing to me.
I don't know where this keeps coming from, but it's not true. PM does not have lower priority than Telus.
directly from them: "PM calls are handled and operated on a different platform so you can say they are somewhat [lower priority] but nothing drastic since it is using the same radio frequencies."

Not trying to spread falsehoods, but PM call stability does overall seem to be on "shakier" ground than it was (for me and my wife) on Telus or Koodo.

But it could be confirmation bias. You end up in the same place as a falsehood

Re: Lost Signal and Dropped Calls

LDD — Wed, 29 Jan 2020 11:51:45 GMT

Update: Moderator was quick to reply and give a solution and all is resolved for both my wife and I. Thanks everyone here for your help.

Re: Lost Signal and Dropped Calls

gblackma — Wed, 29 Jan 2020 11:55:27 GMT

@LDD you are welcome . Glad that we could help you . Have a great day. Only 2 more to go. Lol.

@LDD wrote:
Update: Moderator was quick to reply and give a solution and all is resolved for both my wife and I. Thanks everyone here for your help.

Re: Lost Signal and Dropped Calls

mh1983 — Sun, 02 Feb 2020 12:42:25 GMT

@LDD wrote:
Update: Moderator was quick to reply and give a solution and all is resolved for both my wife and I. Thanks everyone here for your help.

Great news! Would you mind letting us know what the fix was?