topic Re: Account Suspended in Get Support

Account Suspended

Dodex27 — Wed, 05 Jan 2022 15:26:27 GMT

I am on autopay and I have never had an issue of being suspended. As of today I can't use my service. I tried manually paying but it won't accept my credit card that I have use since day 1. I dont know what to put with this situation. Hoping someone can help me.

Re: Account Suspended

DOA — Sun, 26 Jan 2020 21:34:48 GMT

@Dodex27 wrote:
I am on autopay and I have never had an issue of being suspended. As of today I can't use my service. I tried manually paying but it won't accept my credit card that I have use since day 1. I dont know what to put with this situation. Hoping someone can help me.

Unless the expiry date on your card is stale, best to contact the CC company at the phone number on back of your card and ask why it isn't being honoured.

Re: Account Suspended

Luddite — Sun, 26 Jan 2020 21:44:30 GMT

@Dodex27 Please login to your account and check the Status (Active, Suspended), next renewal date, and whether credit card looks correct. Report your findings, please.

Re: Account Suspended

Dodex27 — Sun, 26 Jan 2020 21:43:53 GMT

My credit card is not due to expire til next year. I have not changed my information.

Re: Account Suspended

Dodex27 — Sun, 26 Jan 2020 21:45:14 GMT

Everything is correct. I have been with public mobile for nearly 2 years now and this is the first time I am having this issue.

Re: Account Suspended

Luddite — Sun, 26 Jan 2020 21:50:22 GMT

@Dodex27 Have seen a few instances of autopay failure recently. Suggest you submit a ticket. Click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

Couple of options while waiting:

a) get Textnow app for free calling/texting on wifi,

b) get a voucher and add it to your account in self serve or by dialing 611.

Voucher locations: https://www.publicmobile.ca/en/on/store-locator
Vouchers on-line: recharge.com , https://www.ding.com

Re: Account Suspended

Staliger — Sun, 26 Jan 2020 23:16:10 GMT

@Dodex27 wrote:
I am on autopay and I have never had an issue of being suspended. As of today I can't use my service. I tried manually paying but it won't accept my credit card that I have use since day 1. I dont know what to put with this situation. Hoping someone can help me.

Sometimes, autopay doesn't work properly. In order to prevend such problems like yours, it is recommended to do manual payment even with enabled Autopay. Next time when the current problem is fixed, add funds to account manually with $1 extra than you should pay.