topic Re: Change account email in Get Support

Change account email

kdjholland — Wed, 05 Jan 2022 15:26:24 GMT

I can't seem to figure out how to get a hold of a MOD to change the email address on my account. Can someone please inform me as to how I start a dialogue with Simon and then escalate to a MOD?

Re: Change account email

fdrcamb519 — Sun, 19 Apr 2020 15:49:37 GMT

Esiest way go main page scroll down bottom see all the MOD on line click one and send private email. They will help you.

Re: Change account email

iliketotalk — Sun, 19 Apr 2020 15:49:40 GMT

@kdjholland Hi if you click on the? Bottom right hand corner and ask Simon to speak to a human they will ask you a few questions that you can answer and then you should be able to get a hold of a moderator

Re: Change account email

kdjholland — Sun, 19 Apr 2020 15:51:05 GMT

Ho do I know which users online are MODs?

Re: Change account email

kdjholland — Sun, 19 Apr 2020 15:51:56 GMT

Thanks, but I do not see anything at the bottom right to click?

Re: Change account email

iliketotalk — Sun, 19 Apr 2020 15:54:06 GMT

@kdjholland hi don't worry about who is online just ask to speak to a human click the ? in the white circle

@kdjholland wrote:
Ho do I know which users online are MODs?

Re: Change account email

fdrcamb519 — Sun, 19 Apr 2020 15:53:37 GMT

The MOD have a bold text, you will see, click and send message, with your concern.

Re: Change account email

JoyLuck — Sun, 19 Apr 2020 15:54:31 GMT

@kdjholland wrote:
Thanks, but I do not see anything at the bottom right to click?

Contact a moderator for assistance.

Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

Step 1: Choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4: Simon will present you with two choices. Choose “Account-specific question”

Step 5 Then choose “No, I want a human”

Step 6 Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time.

Re: Change account email

kdjholland — Sun, 19 Apr 2020 15:53:46 GMT

I see now... it says MOD beside their name... 🙂

Re: Change account email

hairbag1 — Sun, 19 Apr 2020 15:55:08 GMT

Scroll to top of this page "Get Help", then click on "Chat with Simon".

@kdjholland wrote:
Thanks, but I do not see anything at the bottom right to click?

Re: Change account email

geopublic — Sun, 19 Apr 2020 15:58:25 GMT

@kdjholland For future reference sending private messages directly to individual Mods is discouraged. If you want to send a message use Moderator_Team instead of an individual mod.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Change account email

fdrcamb519 — Sun, 17 May 2020 01:59:58 GMT

The MOD's online look like this, hope your concerns get handled, or ask us to help if you need .Please

Re: Change account email

Luddite — Tue, 28 Apr 2020 17:36:26 GMT

@fdrcamb519 wrote:
Esiest way go main page scroll down bottom see all the MOD on line click one and send private email. They will help you.

FYI: you may do this but the message will not go directly to that moderator, rather into the pool for triage and assignment. In addition, private messages are allocated lower priority than SIMon's tickets.

Re: Change account email

Nice2meetu — Sun, 17 May 2020 01:48:05 GMT

We need to change our email address that is currently on our profile.

Can anyone help?

Thanks in advance.

Cheers

Re: Change account email

JoyLuck — Sun, 17 May 2020 01:57:07 GMT

@Nice2meetu wrote:
We need to change our email address that is currently on our profile.
Can anyone help?
Thanks in advance.
Cheers

Please use the chatbot SIMon to help you solve your issue on changing your email address in self service.

If SIMon cannot solve your issue, you then have the option to contact a moderator (Public Mobile representative).

Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Tell SIMon what the issue is and see if he can find a solution for you.

If you had to contact a moderator check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

Re: Change account email

Naepalm — Sun, 17 May 2020 01:57:41 GMT

@Nice2meetu

Click on the corner as Joy has suggested. see the screen shot with how to.open the ticket.

Re: Change account email

fdrcamb519 — Sun, 17 May 2020 01:58:56 GMT

@Nice2meetu

@Nice2meetu wrote:
We need to change our email address that is currently on our profile.
Can anyone help?
Thanks in advance.
Cheers

You would need to submit a ticket by clicking on the question mark on the bottom right.

Re: Change account email

Naepalm — Sun, 17 May 2020 02:04:49 GMT

Actually the BOT says you can change your self serve email on your own. If you go into your self serve account then click on the profile and it will allow you to change the email in your account.

Re: Change account email

Nice2meetu — Sun, 17 May 2020 02:07:07 GMT

Thanks for your advice.

Re: Change account email

Naepalm — Sun, 17 May 2020 02:32:12 GMT

@Nice2meetu

You can click this link here as well that I have provided to change your email in your account.

https://selfserve.publicmobile.ca/Overview/my-profile/change-username/

This will help you skip all thos steps.