topic Re: Payment issue in Get Support

Payment issue

raipang — Wed, 05 Jan 2022 15:26:17 GMT

Hi~ I am suspended currently because my card has been changed and forgot about updating my card information during activating periods. I tried to pay on website yesterday though, it has been rejected due to funds (autopay). Then I deleted my previous card information to update new one, but after deleting it I can't find the menu of "manage my card" any more.

Re: Payment issue

gblackma — Sun, 26 Jan 2020 17:34:38 GMT

@raipang Never happened to me. Have you tried logging out and back in?

@raipang wrote:
Hi~ I am suspended currently because my card has been changed and forgot about updating my card information during activating periods. I tried to pay on website yesterday though, it has been rejected due to funds (autopay). Then I deleted my previous card information to update new one, but after deleting it I can't find the menu of "manage my card" any more.

Re: Payment issue

Dunkman — Sun, 26 Jan 2020 17:36:32 GMT

@raipang

Website is finicky at times. Maybe try a different web browser, clearing cache or going incognito mode. Chrome incognito seems to work well with this site.

Re: Payment issue

Jb456 — Sun, 26 Jan 2020 17:37:19 GMT

Log into self serve account and click"Payments".