topic Re: Over payment in Get Support

Over payment

sapkotasushil1 — Wed, 05 Jan 2022 15:26:16 GMT

I just change the plan $25 to $ 40. I paid mistakenly 2 time $ 40 as a top up deposit. How to reverse my $ 40.

Thank you.

Re: Over payment

zblackma — Sun, 26 Jan 2020 15:15:09 GMT

@sapkotasushil1 . You could contact a moderator to do it for you. Or just leave it in your account to pay for the next month. To contact a moderator . Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon . Type moderator and follow the prompts to get to one .

@sapkotasushil1 wrote:
I just change the plan $25 to $ 40. I paid mistakenly 2 time $ 40 as a top up deposit. How to reverse my $ 40.

Thank you.

Re: Over payment

cowboydave — Sun, 26 Jan 2020 15:22:43 GMT

contact moderator on the chat. sometimes things like this are a little more difficult than the providers with call centers, but i find that personally the savings with public are worth a little a little extra time.,and also i havent had any problems that were not sorted out very fast.

Re: Over payment

mimmo — Sun, 26 Jan 2020 15:34:20 GMT

refunds if and when applied take about 30 days to process. I would leave the funds in the account as available funds so they are used at next renewal. your next renewal will probably occur faster than receiving a refund.

Re: Over payment

darlicious — Sun, 26 Jan 2020 15:34:58 GMT

@sapkotasushil1 Its best just to leave it for your next renewal. A refund is possible but it can take up to a month to occur. Unless you plan on leaving ....

Re: Over payment

sweden06 — Sun, 26 Jan 2020 16:26:20 GMT

You can contact a Moderator to initiate the refund. Personally I would just leave it in the account. It is automatically applied towards your next renewal.

Re: Over payment

Lemony_Snicket — Sun, 26 Jan 2020 17:30:10 GMT

Prepaid has no refunds. Best outcome is to get an account credit.

Re: Over payment

geopublic — Sun, 26 Jan 2020 17:35:21 GMT

@sapkotasushil1 Dial 611 and check your account balance. Does it report the $40? If yes, then those funds will be automatically used during your next renewal to cover the cost of your plan. If the additional $40 is not in your balance and you got charged twice via your CC statement the submit a ticket to PM.

Re: Over payment

Csteeves71 — Tue, 28 Jan 2020 02:27:29 GMT

I would definitely try to contact a moderator thats alot of money on your account.

Re: Over payment

popping — Wed, 05 Feb 2020 02:08:12 GMT

@sapkotasushil1 wrote:
I just change the plan $25 to $ 40. I paid mistakenly 2 time $ 40 as a top up deposit. How to reverse my $ 40.

Thank you.

Is there extra $40 available fund in your account?

If yes, your extra payment will be used for your next renewal.

If no, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

Re: Over payment

zblackma — Wed, 05 Feb 2020 14:13:02 GMT

@sapkotasushil1Thankyou. Did not expect my answer to be chosen as the solution. But I appreciate it, am glad that we could help you. Please feel free to post if there are any further questions or problems. Welcome to Public Mobile.