topic Re: Lag in switching over? in Get Support

Lag in switching over?

pamelafonseca — Wed, 05 Jan 2022 15:26:04 GMT

Is there a lag or delay in switching from a bell account to public mobile and porting a number? We are receiving texts and can dial out but can not receive calls just yet.

Re: Lag in switching over?

iliketotalk — Sun, 19 Apr 2020 00:03:43 GMT

@pamelafonseca yes that is normal you need to wait for bell to release the number

Re: Lag in switching over?

gblackma — Sun, 19 Apr 2020 00:04:16 GMT

@pamelafonseca it can take up to 3 hours if its a cell, and between 2.5 to 7 days if its a Bell landline. Welcome to PM. Stay safe.

Re: Lag in switching over?

Naepalm — Sun, 19 Apr 2020 00:06:26 GMT

@pamelafonseca wrote:
Is there a lag or delay in switching from a bell account to public mobile and porting a number? We are receiving texts and can dial out but can not receive calls just yet.

Yes, there is definitely a Lag. I just switched from Bell a couple of weeks ago I found texting worked almost immediately but took about an hour for calling to work.

If it takes longer then 3 hours check in your self serve account to see if your account is active:

https://selfserve.publicmobile.ca/

And if you are still having issues you can Go through the BOT SIMon by click this link here:

https://publicmobile.ca/en/on/get-help

Have a great day and enjoy public mobile!

Re: Lag in switching over?

geopublic — Sun, 19 Apr 2020 00:09:04 GMT

@pamelafonseca wrote:
Is there a lag or delay in switching from a bell account to public mobile and porting a number? We are receiving texts and can dial out but can not receive calls just yet.

@pamelafonseca Can take up to 4 hours for a Bell mobility number to transfer over. Just continue to use your Bell sim card until it stops working. Once that happens it means the port is 100% complete at which point you can start using Public Mobile sim card.

If it's been longer than 4 hours submit a ticket to PM and ask them to check the port.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Lag in switching over?

will13am — Sun, 19 Apr 2020 01:53:47 GMT

@pamelafonseca , porting typically completes within about 2 hours if everything goes well. If it has been much longer than that, moderator team assistance to follow up on the port should be considered. This timing is cell number porting. Landline and VoIP ports can take up to a 7 days.

Re: Lag in switching over?

Starshoot — Sun, 19 Apr 2020 12:35:50 GMT

It should be a few hours, you can make outgoing calls in a very short amount of time, but incoming calls can take much longer to switch over. Should be within 24 hours though.