topic Re: Data in Get Support

Data

KJM — Wed, 05 Jan 2022 15:26:04 GMT

We put data on our little girls phone it shows it on her account but it says no data on her phone

Jb456 — Sun, 26 Jan 2020 04:36:31 GMT

Check the APN settings they must be like below.

gblackma — Sun, 26 Jan 2020 04:38:38 GMT

Did you enable data on the phone?

@KJM wrote:
We put data on our little girls phone it shows it on her account but it says no data on her phone

geopublic — Sun, 26 Jan 2020 04:46:34 GMT

@KJM What phone is she using?

popping — Sun, 26 Jan 2020 04:52:25 GMT

@KJM wrote:
We put data on our little girls phone it shows it on her account but it says no data on her phone

Do a simple procedure to get data working:

1. Enable data

2. Restart her phone with PM SIM card inserted and let PM SIM card configure the APN automatically.

3. If not, manually configure the APN.

If she is using a LG phone, do a network reset after changing provider before data working again.

gblackma — Sun, 26 Jan 2020 05:16:47 GMT

@KJM which one of the suggestions worked ? Thanks..

redgam8 — Sun, 26 Jan 2020 09:56:16 GMT