topic Re: Just joined today in Get Support

Just joined today

gail709 — Wed, 05 Jan 2022 15:25:58 GMT

I just joined today and would like to share my experience. I went to Walmart to get a sim card and was told I should join Lucky mobile instead of Public because there are no live agents and I will have too much trouble with Public. I then went to a Mobility outlet and was told the same thing...I was starting to worry but got the sim anyway...in fact I got two. One for me and one for my son. I had to set up two accounts (couldn't put both phones on one account). The process was simple. I did have one little hitch. I made an error on page one and when I tried to go back it would not allow me to correct the small error (wrong digit in phone number)...it keep telling me the sim number was invalid. I got out of the site, went in again, and started from scratch....never had a problem. I ported phone numbers from Rogers with no problem at all. By the time I finished setting up the account and put the sim card in the phone I was receiving a text from PM telling me I was all set and ready to go and another from Rogers telling me my phone number was moved to another carrier. The second phone that I ported (LG) took a little longer...maybe five minutes...just enough for me to worry. I could make outgoing calls immediately, but couldn't get incoming calls until I received the welcome text from PM, which as I said took about 5 minutes. I was so nervous about switching, anticipating lots of problems, but was very happy with the outcome.

Re: Just joined today

gblackma — Sat, 25 Jan 2020 23:26:10 GMT

@gail709 great job. My transition over was seamless too. Welcome to PM.

Re: Just joined today

Jb456 — Sat, 25 Jan 2020 23:28:30 GMT

@gail709

Welcome to Public Mobile 🙂.

Since you created two accounts ..did you use the referral code from one account to refer the other??

The person referred gets $10 bonus and the refer gets $1 off per 30days.

If you did not log into your self serve account on the right hand side is the referral code.

Contact the moderators via SIMon the chat bot

Or by private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To have them manually apply the referral bonus.

Also don't forget to sign up for autopay for both accounts for a $2 reward per 30 days.

Again welcome and enjoy the savings!

Re: Just joined today

XionBunny — Sun, 26 Jan 2020 00:28:35 GMT

Welcome to the jungle 😛

Re: Just joined today

CannonFodder — Sun, 26 Jan 2020 01:27:04 GMT

@gail709 wrote:
I just joined today and would like to share my experience. I went to Walmart to get a sim card and was told I should join Lucky mobile instead of Public because there are no live agents and I will have too much trouble with Public. I then went to a Mobility outlet and was told the same thing...I was starting to worry but got the sim anyway...in fact I got two. One for me and one for my son.

@gail709 Glad you got it worked out!

As for the part in bold, although I've said this a couple of times already, I'll say it again..... although there definitely are some issues around here, and the part about "no live agents" is sort of true, if you have an issue with your PM service, in all likelihood, you'll get a much quicker response to your issue(s) around here, than you would from one of the other providers that leave you sitting on the line listening to elevator music, while waiting for "the next available representative".

If your problem doesn't get fixed by the advice you receive in the forums, folks here will tell you to contact the Moderator team(you can always go straight to the Mods, if you don't want to yap on the forums), and from what I've read about so far, the problem will usually be resolved.

While those of us that hang around on the forums aren't "agents", we're definitely all live, as are the Moderators, so "no live agents" is a bit of misinformation.... they should've said, "no support phone # to call".

Re: Just joined today

Luddite — Sun, 26 Jan 2020 01:43:33 GMT

@XionBunny wrote:
Welcome to the jungle 😛

I prefer to think of it as a voyage.

The good ship "PM Adventure".

Re: Just joined today

jsmarjara — Sun, 26 Jan 2020 01:57:48 GMT

Hi,

I also want to share my experience. I went to Walmart last year they say same thing and say they are out of sim. I got Lucky mobile that time. This year I went to 2 Walmart stores . One say and the other one says out of sim ( as last year) . Then I got sim from The Mobile Shop ( Zehers) . I got sim and activated by my self . No issues . I think PM has to check with Walmart why they are supporting others .... may be getting good commission. Anyways I don't think there should be issues. Welcome to PM family and start saving

Re: Just joined today

will13am — Sun, 26 Jan 2020 05:53:26 GMT

Welcome new customers to Public Mobile. The doom and gloom expressed in the community forum is not representative of the service. Generally the service is straightforward to start up and maintain.

Re: Just joined today

jor123 — Sun, 26 Jan 2020 12:30:33 GMT

Welcome to PM!

Re: Just joined today

sweden06 — Sun, 26 Jan 2020 16:20:46 GMT

@CannonFodder wrote:

As for the part in bold, although I've said this a couple of times already, I'll say it again..... although there definitely are some issues around here, and the part about "no live agents" is sort of true, if you have an issue with your PM service, in all likelihood, you'll get a much quicker response to your issue(s) around here, than you would from one of the other providers that leave you sitting on the line listening to elevator music, while waiting for "the next available representative".

If your problem doesn't get fixed by the advice you receive in the forums, folks here will tell you to contact the Moderator team(you can always go straight to the Mods, if you don't want to yap on the forums), and from what I've read about so far, the problem will usually be resolved.

While those of us that hang around on the forums aren't "agents", we're definitely all live, as are the Moderators, so "no live agents" is a bit of misinformation.... they should've said, "no support phone # to call".

I can wholeheartedly agree with that. I used to be a Lucky Mobile customer and found that their representatives are not really knowledgeable, create a ticket and promise the problem will be solved (spoiler: it usually is not resevoled).

That was one of the reasons I decided to switch over to PM. The community here is much quicker and usually problems are resolved in a timely fashion, even when you have to contact a Mod.

Welcome to PM!

Re: Just joined today

gail709 — Sun, 26 Jan 2020 17:16:45 GMT

Thanks for the great advice. Did it all. Had all my research done before I joined.

Re: Just joined today

gblackma — Sun, 26 Jan 2020 17:23:29 GMT

You are welcome @gail709 . Thanks for posting your journey. It was appreciated and refreshing.

Re: Just joined today

Hawkeyerffr — Sun, 26 Jan 2020 17:35:12 GMT

Welcome and enjoy , never had any issues at all , just saving money and enjoy any issues are always addresed in hear in a timely manner

Re: Just joined today

AE_Collector — Sun, 26 Jan 2020 18:04:02 GMT

@Luddite wrote:

I prefer to think of it as a voyage.
The good ship "PM Adventure".

Anything less than "a 3 hour voyage" is good news.

dating myself again.....

AE_Collector

Re: Just joined today

ecowen — Sun, 26 Jan 2020 18:16:52 GMT

I was told by Superstore Mobile that I should join Lucky. I stuck with Public as my daughter was happy with it and I thought I'd take the chance. I did have trouble porting my number from Speakout, but that was mainly because I was travelling and I had given my home phone no. as a contact no. When I returned home, I had a "live" message from a mod who was trying to help and eventually did. I've had flawless service ever since for 6 months. Even earned some Community Rewards as well, so I'm happy I stuck with Public. You have made an excellent choice.

Re: Just joined today

CannonFodder — Sun, 26 Jan 2020 18:26:40 GMT

@AE_Collector wrote:
@Luddite wrote:
I prefer to think of it as a voyage.
Anything less than "a 3 hour voyage" is good news.
dating myself again.....

@AE_Collector LOL, guess I'm dating myself too, cuz I got that one! 😉

Re: Just joined today

Joelkim — Sun, 26 Jan 2020 18:58:44 GMT

Welcome!

My friend received a call and an email from Rogers after switching to PM XD

Rogers wanted him to come back to Rogers with the offer of 15GB for $50. But he refused coz of the bad service

Re: Just joined today

Stevemic16 — Mon, 27 Jan 2020 00:51:23 GMT

Had the same from Rogers. Called me 10 times in the last couple days after I told them I’ll think about taking the offer. I don’t need the extra data and love saving money with all the rewards with pm! Porting number was easy and community help is really great

Re: Just joined today

martinjacob01 — Mon, 27 Jan 2020 07:29:23 GMT

You are at the right place. Welcome to PM