topic Re: Why are people so bound by the big 3? in Get Support

Why are people so bound by the big 3?

Naepalm — Wed, 05 Jan 2022 15:25:23 GMT

Alright,

I need some leverage here and explanation why ssomeone should leave Bell, Rogers or Telus NOW. I am having conversations with people that will not part with these because of contracts. Yes I have informed them about their right to cancel lol. But even telling people that their bill could be 75% lower they still wont leave the old ball and chain.

so those of you please provide me reasons to come to Public and leave those other guys.

This will help me brong more people over btw.

cheers

naepalm

Re: Why are people so bound by the big 3?

fdrcamb519 — Sat, 18 Apr 2020 04:02:51 GMT

Alright,

so those of you please provide me reasons to come to Public and leave those other guys.

This will help me brong more people over btw.

cheers

naepalm

Im trying to convince family members, some because, of contracts, others loyalty to one the 3, others i believe, just don't care to look for better deals, some are surprised at the cost, on the Teuls network. Hopefully these hard times will make people, look at ways to save, including their phone plans

Re: Why are people so bound by the big 3?

popping — Sat, 18 Apr 2020 04:34:05 GMT

Confused mind always says no. I learned this golden rule when I was looking for real estate investor to invest in rental properties with me.

It is up to you, as a referrer, to explain and answer any question they have. Make sure that they understand what they are getting into.

I always do the calculation with my referees. Show them exactly what they are paying every 30 days.

Re: Why are people so bound by the big 3?

Anonymous — Sat, 18 Apr 2020 04:13:44 GMT

Comfort. Familiarity. Convenience. Hassle. Math. Awareness.

I don't wish to bother people more than once maybe twice. In one case, I apparently made the mistake of mentioning that I could get a small reward if they signed up with my referral. It was like the lights went out. Done. Discussion over. Of course they don't have to use my referral but game over.

But then another I had planted the seed some time before and then they chose a time to activate. They did really well with all the Black Friday promos.

The mothers in my life independently both have simple flip phones and with the basic Telus pay as you go. I'd love to have them over but it's not worth it for them to spend more here until maybe they draw down the balance they had deposited in their accounts. It was a weird confusing thing they were on that I still don't understand but Telus moved those customers over to a $3 plan and they're drawing down those balances.

Anyway...no one likes a pushy salesperson. Inquire. Nod politely. Mention the differences and move on. If they seem susceptible then add more detail and maybe you're making them think.

Re: Why are people so bound by the big 3?

LurganIeUk — Sat, 18 Apr 2020 04:29:06 GMT

Comfort. Familiarity. Convenience. Hassle. Math. Awareness. Lackadaisicalness and allegedly a free phone.

Re: Why are people so bound by the big 3?

Staliger — Sat, 18 Apr 2020 04:29:45 GMT

@Naepalm Just because they are well-known and have a good social proof. PM is new for them, and its low cost can mean a bad quality of service to their mind.

Re: Why are people so bound by the big 3?

will13am — Sat, 18 Apr 2020 04:31:26 GMT

To many, savings is not necessarily the priority. If they can afford it, they don't bother with change. Just to think, if everyone switched to Public Mobile, Telus would raise prices. Those at Telus are subsidizing us.

Re: Why are people so bound by the big 3?

computergeek541 — Sat, 18 Apr 2020 04:37:49 GMT

@Naepalm wrote:
Alright,

I need some leverage here and explanation why ssomeone should leave Bell, Rogers or Telus NOW. I am having conversations with people that will not part with these because of contracts. Yes I have informed them about their right to cancel lol. But even telling people that their bill could be 75% lower they still wont leave the old ball and chain.

so those of you please provide me reasons to come to Public and leave those other guys.

This will help me brong more people over btw.

cheers
naepalm

To me, when it comes to switching to Public Mobile, it's really only about one thing: rewards

Without those, I can't see Public Mobile as being any different than the competition, within the exception that there is no call centre at Public.

Re: Why are people so bound by the big 3?

JoyLuck — Sat, 18 Apr 2020 04:47:34 GMT

Some people feel much more comfortable and willing to pay a premium if they can pick up the phone and talk to someone or walk into a store to resolve their issues. Everyone has heard of the big 3, but very few people I have talked to have heard of Public Mobile, which makes convincing them to switch a lot harder. My daughter is with Telus, but we were able to negotiate a very good price. If your family members want to stay with the big 3, ask for their loyalty department. Also try and deal with the same person at the store so you can build a relationship with them so they are looking out for your best interest. One other reason my daughter stayed with Telus is international roaming was easy for her to set up. I very rarely use my phone so the $15 dollar plan at PM was a no brainer. I’m always going on about PM and now everybody I know thinks I work for them, because I’m always telling them about the different plans, rewards, savings, etc. Don’t just stop saving with the phone, look at the cheap internet providers too. Just convince one person to switch and the rest will follow.

Re: Why are people so bound by the big 3?

yanzhiqiang — Sat, 18 Apr 2020 06:42:08 GMT

Higher price, better service. You get what you pay for.

Re: Why are people so bound by the big 3?

ShawnC13 — Sat, 18 Apr 2020 06:53:51 GMT

@yanzhiqiang wrote:
Higher price, better service. You get what you pay for.

Is it better service though? Service has been great for me in 3.5 years hear and unlike the Big 3 my price doesn't creep up ever year it actually goes down!!!

Re: Why are people so bound by the big 3?

darlicious — Sat, 18 Apr 2020 07:01:10 GMT

@Naepalm

Even though there are no promotions or bonus referral credits being offered in the past 2 1/2 months, now or the foreseeable future this is the best time to get your friends and family to switch to public mobile. These are uncertain times and you need to be subtle with your sales pitch. People's heads are still spinning waiting for their first EI and CERB payments to arrive. They are worried about how to pay their past due rent and bills. Just be kind and casually mention if they need to lower their phone bills to come talk you and you can advise them....and if they are interested make sure you commit to them that you'll be there to help them navigate public mobile and the community til they get the hang of things.

Once people get their immediate needs taken care of....most will have to take a hard look at their spending habits (far too many live far beyond their means.) This is when the cost cutting mentality will take over and you can start soft selling public mobile to them. But remember you are making commitment to them to help them learn how to manage their accounts. And some will be a life long commitment but if you believe in the product your selling you ll be on board.

Identify the people in your life hit the hardest by COVID-19 economically. Those in the restaurant and bar industry, travel and tourism, hairdressers and stylists, the fitness industry and non essential retail. Many of these people live on low or minimum wages, tips and several part time jobs. They need phone but those big data plans are a luxury now. If people are cancelling car insurance they are primed and ready to cut those $60, $80 and $100++ phone bills in half or more.

Start carrying a couple sim cards around with you ( pm was thinking ahead when they offered $5 sim cards a little while ago.) We may be flattening the curve in bc but ontario, quebec, the maritimes and Newfoundland are going to be in lockdown thru summer before any dròp in restrictions regarding freedom of movement. Be prepared to activate people on the spot using a harder sell. Identify how much they are wasting on their phone bill and how much you can save them. If they switch to public mobile they can have their phone and their Tim's too.....and Tim's free WiFi. This is a widespread long term economic disaster than is going to decimate small businesses.....who are canadas largest employers.

I said to someone a few months ago if all heck breaks loose I'll still be ok because I can actually live on a welfare cheque. It's not easy or any fun but I can keep a roof over my head, the lights on and my phone activated and food in my belly for $785 a month. People are panicking because they can't even come close to doing that for $2000 a month. Chopping their phone bill in half will become a top priority in the next few weeks.

Be kind, be safe, be socially distant.

Re: Why are people so bound by the big 3?

zblackma — Sat, 18 Apr 2020 12:14:59 GMT

@NaepalmI find its one of 3 things

Fear of the unknown.
Comfortable with what they have.
Laziness

Re: Why are people so bound by the big 3?

mimmo — Sat, 18 Apr 2020 12:25:18 GMT

@Naepalm firstly you are still on the big 3.

Pm is a 3rd tier provider. It's like asking to switch from business class to economy when flying. Both get you there but one has more benefits than the other.

Re: Why are people so bound by the big 3?

kelvarnsen — Sat, 18 Apr 2020 12:36:55 GMT

@JoyLuck to be fair, you can't really pick up a phone and talk to someone. You pick up a phone, deal with the automated system, then wait on hold and then talk to someone.

As for why someone would choose one of the big companies, they spend a crazy amount of money on advertising to make people think they are the only option.

Re: Why are people so bound by the big 3?

Naepalm — Sat, 18 Apr 2020 14:10:59 GMT

@kelvarnsen yeah you are right they advertise so much, they also have other products like TV bundles, Internet etc. this only helps their brand exposure. Small telecom seem to survive by word of mouth.

thank you for the comments!

Re: Why are people so bound by the big 3?

Naepalm — Sat, 18 Apr 2020 14:14:26 GMT

@mimmo yeah I totally get what you are saying. But if I reworded it to flagship maybe that would have made more sense. Again though, some of the benefits of those extra flights are, legroom. Outside of that you are on the same plane. I think as the world and especially North America moves to cut bills, make life easier their may be a flippening amongst economy and luxury. Where people will realize like @darlicious said that they are living beyond their means.

thanks for the contribution to this.

Re: Why are people so bound by the big 3?

Naepalm — Sat, 18 Apr 2020 14:15:31 GMT

@zblackma bery valid points Ill take not of these when helping others to see the joy in savings and freedom in lower mobility bills.

Re: Why are people so bound by the big 3?

Naepalm — Sat, 18 Apr 2020 14:16:59 GMT

@darlicious thank you so much for all the thought you put into this. Well laid out response. I think you hit on many valid points. Just trying to get people into this head space will be a challenge but I am up for it!

thanks for the response!

Re: Why are people so bound by the big 3?

Naepalm — Sat, 18 Apr 2020 14:19:40 GMT

@ShawnC13

3 weeks ago I was trying to get my BELL bill lowered. My first call after 1.5 hours got dropped and they disnt call me back. When I dis call back I was on hold for 3 hours. I litterally left thw music on and was doing chores around my house. I know these times are causing call centers to be a bit overloaded. But, I have never had "better" service. From one of the flagship mobility companies. So you are bang on with your response here.

thanks for the comments.