topic Re: Moderator in Get Support

Moderator

amathew — Tue, 04 Jan 2022 18:12:32 GMT

what i have to do if moderator read the message and did not respond to my message

Re: Moderator

jerinjohny1 — Sun, 13 Nov 2016 03:29:54 GMT

try different moderator.hope they will respond.usually they do

Re: Moderator

kkpuri1 — Mon, 29 Jan 2018 21:52:37 GMT

I have locked out my account

wrote:
what i have to do if moderator read the message and did not respond to my message

Need password help

wrote:
what i have to do if moderator read the message and did not respond to my message

Re: Moderator

srlawren — Tue, 30 Jan 2018 17:13:05 GMT

@kkpuri1 you're locked out? Please see below for how to get help:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Moderator

Muller — Mon, 26 Mar 2018 07:33:54 GMT

I top up last nignt but my data is not working

Re: Moderator

Rockdaddy22 — Mon, 26 Mar 2018 10:52:16 GMT

Are you still having trouble? If so, what does it say in your self serve under data?

Re: Moderator

will13am — Mon, 26 Mar 2018 11:55:36 GMT

@Muller, you posted in an old thread. It's best to start a new thread to ensure visibility for your question. In any event if you are having account related issues, it's best to send a private message to the moderator team and have them investigate. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Moderator

Tommy1967 — Wed, 27 Jun 2018 17:32:50 GMT

Sorry, you've been locked out. Please contact Public Mobile for help.

on my account l need unlocked l need new password ro send to me or link

Re: Moderator

ShawnC13 — Wed, 27 Jun 2018 17:49:32 GMT

@Tommy1967 wrote:

Sorry, you've been locked out. Please contact Public Mobile for help.
on my account l need unlocked l need new password ro send to me or link

You will need to contact the Moderators.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card
Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: Moderator

Kylestoner — Sun, 09 Sep 2018 01:12:07 GMT

Hey need help paid my bill can u turn my phone back on please ?

Re: Moderator

Dunkman — Sun, 09 Sep 2018 04:10:29 GMT

@Kylestoner

Your post may get more visibiity by starting your own topic/thread.

Can you give more details of your situation? Did you miss your payment date? Were you on autopay? What does your account status show? Inactive?

You might need to contact Public mobile moderator.

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: Moderator

sethu10 — Thu, 04 Oct 2018 17:42:55 GMT

I have changed my plan today at 9 am but not activated yet.

Re: Moderator

srlawren — Thu, 04 Oct 2018 23:23:37 GMT

@sethu10 wrote:
I have changed my plan today at 9 am but not activated yet.

@sethu10 was your account suspended when you made the plan change? If so, here's the procedure for how to change it and reactivate it. It's a 2-step process:

https://productioncommunity.publicmobile.ca/t5/Announcements/Systems-Update-Ability-to-change-plan-while-in-suspend/m-p/282776#M19671

Re: Moderator

sethu10 — Fri, 05 Oct 2018 14:41:13 GMT

I was already having enough amounts ie 35$ and then only i took the plan. Now accnt blnc is nill. So i didnt have to give them anymore. And my plan is due on november 3rd

Re: Moderator

srlawren — Fri, 05 Oct 2018 15:49:10 GMT

@sethu10 if you haven't already sent a private message to the moderator team, please see @Dunkman's reply above for the link.

Re: Moderator

Kaborlaura — Sat, 20 Oct 2018 20:56:06 GMT

Need to add to plan servuce provider dud not pit text on plan

Re: Moderator

Anonymous — Sat, 20 Oct 2018 21:00:33 GMT

@Kaborlaura wrote:
Need to add to plan servuce provider dud not pit text on plan

You can do an immediate plan change to one with text but you would lose what you've already paid. The mods might give you credit if you only JUST came here but they're not obliged to.

Or you can do a future plan change for your next renewal and make do without texting for now. With that then do texting in other instant messaging ways.