topic Port out failed.. in Get Support

Port out failed..

krish2134 — Wed, 05 Jan 2022 15:25:07 GMT

yesterday i switched my plan to another carrier..i request them to port my number in..almost 2 day they couldn't port in my number..they asked me to contact public mobile..my account is due(12th april) to payment..pls help me to get back my number..thanks..

Re: Port out failed..

iliketotalk — Fri, 17 Apr 2020 21:31:25 GMT

@krish2134 your public account must be active to port out you may need to reactivate with a cheap plan if you want to port out your number

Re: Port out failed..

JoyLuck — Fri, 17 Apr 2020 21:31:44 GMT

@krish2134 wrote:
yesterday i switched my plan to another carrier..i request them to port my number in..almost 2 day they couldn't port in my number..they asked me to contact public mobile..my account is due(12th april) to payment..pls help me to get back my number..thanks..

You need to put some money on your account to make it active. Choose the $15 plan. Go into self service and use a cc or voucher to pay.

Re: Port out failed..

geopublic — Fri, 17 Apr 2020 21:33:25 GMT

@krish2134 wrote:
yesterday i switched my plan to another carrier..i request them to port my number in..almost 2 day they couldn't port in my number..they asked me to contact public mobile..my account is due(12th april) to payment..pls help me to get back my number..thanks..

@krish2134 The only way to port out your number is to make payment and re-activate your account. If you were on a higher priced plan maybe a good idea of switching plans before re-activating your account.

Re: Port out failed..

Naepalm — Fri, 17 Apr 2020 21:33:31 GMT

@krish2134 wrote:
yesterday i switched my plan to another carrier..i request them to port my number in..almost 2 day they couldn't port in my number..they asked me to contact public mobile..my account is due(12th april) to payment..pls help me to get back my number..thanks..

This is not a PM problem. You need to unlock your phone to port it out unless it already is.

When you port a number it is fairly automatic. So make sure you are following the steps to port your number.

I would add funds to your account in case there are further issues.

Try porting again. Who are you porting to?

Re: Port out failed..

kselmak — Fri, 17 Apr 2020 21:45:57 GMT

@krish2134

Please don't add more funds than needed, you will not get a penny back. Just try to get on $15 plan, last time somebody was trying to get out of suspended with another plan it didn't work - the system asked them to pay for their old plan, if the same happens to you just contact moderators. Put enough to have $15 on your account and ask them to switch you to $15 plan

You can reach them here https://publicmobile.ca.ada.support/chat/

Re: Port out failed..

gblackma — Fri, 17 Apr 2020 21:55:14 GMT

@krish2134 of you are porting to Telus or Koodo your account doesn't need to be active