topic Re: Rewards does not applied in Get Support

Rewards does not applied

sandy1761 — Wed, 05 Jan 2022 15:25:01 GMT

Hi,

I am using the $40 plan, and I have $3 friend referrals, $2 AutoPay, $2 Loyalty, so I usually pay $37.29 after-tax, but I don't know why they charge me $39.55 at the lastest payment. Is there anything wrong with my rewards?

Thank you

Sandy

Re: Rewards does not applied

Jb456 — Fri, 24 Jan 2020 17:06:37 GMT

Log into you're self serve and check your payment history.

Also check your referrals. maybe you lost one or two?

Re: Rewards does not applied

Jb456 — Fri, 24 Jan 2020 17:14:00 GMT

So looks like your in Ontario based on tax calculation of 13%

Your missing $2...plus tax $2.26.

Maybe you lost two of the people you referred???

Re: Rewards does not applied

stephanieyen23 — Fri, 24 Jan 2020 20:11:57 GMT

May be those referrals or bonuses has expiry date. Check your balance properly and message them directly. My problem hasnt even resolve about $25 plan change. I just left it and paid $39.55. sad 2019.

steph

Re: Rewards does not applied

computergeek541 — Sat, 25 Jan 2020 02:13:17 GMT

@sandy1761 wrote:
I am using the $40 plan, and I have $3 friend referrals, $2 AutoPay, $2 Loyalty, so I usually pay $37.29 after-tax, but I don't know why they charge me $39.55 at the lastest payment. Is there anything wrong with my rewards?

Earlier, I saw another thread in which the customer's loyalty rewards were successfuly added to the Public Mobile account balance, but the system somehow forgot to take that into account it came to how much the autopay system charged. I wonder if that also happened here.

Re: Rewards does not applied

computergeek541 — Sat, 25 Jan 2020 02:17:12 GMT

@stephanieyen23 wrote:
May be those referrals or bonuses has expiry date. Check your balance properly and message them directly. My problem hasnt even resolve about $25 plan change. I just left it and paid $39.55. sad 2019.
steph

Rewards don't have expiry dates. They stay on the account indefinitely as long as the conditions of them have been met.

Re: Rewards does not applied

XionBunny — Sat, 25 Jan 2020 09:40:49 GMT

Systems having a nice bug fest again it seems.