topic Re: Observe and Report in Get Support

Observe and Report

BestFriend — Wed, 05 Jan 2022 15:24:59 GMT

Is there anything we can do in these situations other than just report the person? (I reported them)

Re: Observe and Report

BestFriend — Fri, 24 Jan 2020 16:55:17 GMT

For any who don't get my post title joke (Observe and Report, 2009, starring Seth Rogen):

Re: Observe and Report

Jb456 — Fri, 24 Jan 2020 16:58:34 GMT

This was an issue recently that Public Mobile responded to notify everyone that someone or many made hundreds of accounts and started spamming everyone...they took measures to correct the situation and blocked all those accounts.. which was around time of your screen shot in December.

You can report the person to moderators and also click IGNORE.

I'll try to find the thread from Public Mobile

Re: Observe and Report

gblackma — Fri, 24 Jan 2020 16:59:26 GMT

Lol. @BestFriend At this moment you that is all you can do. Send it to the Mods in blue?

@BestFriend wrote:
For any who don't get my post title joke (Observe and Report, 2009, starring Seth Rogen):

Re: Observe and Report

Jb456 — Fri, 24 Jan 2020 17:02:05 GMT

Found thread

https://productioncommunity.publicmobile.ca/t5/Discussions/Spam-Virus/m-p/475330#M103096

Alan K from Public Mobile wrote the below about this.

Hi all,

First, hope you're having a great holiday

Second, on some not so great matters- thank you for flagging the recent spam issue with us- we identified two IP addresses who have created numerous accounts (almost in the 1000s) to message Community members, at random, links to inappropriate websites.

I want to reassure you that no private information has been disclosed, and that the only way these individuals were able to contact customers was via Community private message only.

We have taken action to ban these accounts and mark their content as spam, however we are still looking into whether we can retract or delete private messages from these accounts. The ask right now would be to manually delete these messages. For now, please let the Community know we are monitoring this and having conversations with our partners at Khoros on how to mitigate this. Please continue using the reporting feature to remove this type of content in the regular boards.

We deeply apologize for letting this slip through the cracks.

Thanks,

Alan

Re: Observe and Report

buiya — Fri, 24 Jan 2020 17:03:54 GMT

Re: Observe and Report

BestFriend — Fri, 24 Jan 2020 17:06:57 GMT

@Jb456 wrote:
Found thread

https://productioncommunity.publicmobile.ca/t5/Discussions/Spam-Virus/m-p/475330#M103096

Alan K from Public Mobile wrote the below about this.

Hi all,

First, hope you're having a great holiday

Second, on some not so great matters- thank you for flagging the recent spam issue with us- we identified two IP addresses who have created numerous accounts (almost in the 1000s) to message Community members, at random, links to inappropriate websites.

I want to reassure you that no private information has been disclosed, and that the only way these individuals were able to contact customers was via Community private message only.

We have taken action to ban these accounts and mark their content as spam, however we are still looking into whether we can retract or delete private messages from these accounts. The ask right now would be to manually delete these messages. For now, please let the Community know we are monitoring this and having conversations with our partners at Khoros on how to mitigate this. Please continue using the reporting feature to remove this type of content in the regular boards.

We deeply apologize for letting this slip through the cracks.

Thanks,
Alan

All hail @Jb456 !!! Thanks for your help 🙂 And for earlier noting that you can click "IGNORE" as well!

Re: Observe and Report

BDW — Fri, 24 Jan 2020 17:22:45 GMT

You did the right thing by reporting them. I also had this issue.

Re: Observe and Report

Korth — Sun, 26 Jan 2020 20:00:50 GMT

@buiya wrote:

Indoctrination?