topic Re: My PM Sim doesn't work. in Get Support

My PM Sim doesn't work.

4x4albert — Wed, 05 Jan 2022 15:24:57 GMT

I have a compatible unlocked phone.

I have a fresh new number

My phone doesn't recognize my sim or pm provider.

I can not make selections for data due to sim not recognized.

Galaxy S8

SM-G950W

IMEI 35*************

Sim not registered

It has been a month now and still no service.....Help

Re: My PM Sim doesn't work.

JoyLuck — Fri, 17 Apr 2020 20:28:22 GMT

@4x4albert wrote:
I have a compatible unlocked phone.
I have a fresh new number
My phone doesn't recognize my sim or pm provider.
I can not make selections for data due to sim not recognized.
Galaxy S8
SM-G950W
IMEI 355757081632289
Sim not registered
It has been a month now and still no service.....Help

One month that is a long time.. contact a moderator:

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Re: My PM Sim doesn't work.

BearFBI — Fri, 17 Apr 2020 21:08:17 GMT

@4x4albert One Month? Why haven't you went to the community sooner? You will have to contact a moderator to get this issue fixed.

Contact a moderator:

Step 1: Click Here to chat with SIMon

Step 2: Type in “moderator” to connect to a Public Mobile

customer service representative.

Step 4: Choose “Account-specific question”

Step 5 Then choose “No, I want a human”

Step 6 Create your ticket

Check the sent folder to make sure your ticket was sent and the inbox

for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

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Re: My PM Sim doesn't work.

gblackma — Fri, 17 Apr 2020 20:41:36 GMT

@4x4albert Try in order:

1. Try putting your phone on aeroplane mode for 5 minutes. Take it off and restart

2. Try resetting your network settings

Galaxy S8 network follow the steps below:

First of all, open the home menu of your phone and locate Settings.
Go to Settings and locate About device.
Tap on About device you will see a number of options, select Reset.
In the Reset menu, locate Reset Network Settings.
Tap on it and give it permission to reset network settings of your Galaxy S8.
Once it is done. Restart your phone.

Let us know if this doesn't work. Stay safe.

@computergeek541 please edit @4x4albert ' s personal information. Thanks.

Re: My PM Sim doesn't work.

iliketotalk — Fri, 17 Apr 2020 20:50:52 GMT

@4x4albert Hi are you sure it's unlocked? please you are on a public forum edit your post we do not need your EMEI number top right corner 3 dots click edit you can contact samsung on the web and technical support will help you unlock it

Re: My PM Sim doesn't work.

4x4albert — Fri, 17 Apr 2020 20:51:25 GMT

Yes its unlocked. I had a Fox mobile sim in last.

Re: My PM Sim doesn't work.

iliketotalk — Fri, 17 Apr 2020 20:53:38 GMT

@4x4albert what is a fox sim how does that make it unlocked?

Re: My PM Sim doesn't work.

4x4albert — Fri, 17 Apr 2020 20:59:11 GMT

Fox mobile is equivalent to public mobile in the usa. If that sim worked I'm unlocked.

Re: My PM Sim doesn't work.

gblackma — Fri, 17 Apr 2020 21:00:26 GMT

@4x4albert did you try my 2 suggestions? Thanks.

Re: My PM Sim doesn't work.

iliketotalk — Fri, 17 Apr 2020 21:02:39 GMT

@4x4albert wrote:
Fox mobile is equivalent to public mobile in the usa. If that sim worked I'm unlocked.

@4x4albert no it is not by any means the same your phone is probably locked do the samsung online support

Re: My PM Sim doesn't work.

4x4albert — Fri, 17 Apr 2020 21:01:26 GMT

No joy.

Also tried restart without sim then with.

Re: My PM Sim doesn't work.

gpixel — Fri, 17 Apr 2020 21:01:54 GMT

@4x4albert is your pm account active at this moment?

Re: My PM Sim doesn't work.

4x4albert — Fri, 17 Apr 2020 21:04:37 GMT

Yes I tried your solutions.

No joy

I'll try Samsung next about the unlock but as I said it worked with an after market carrier before so I don't think that's it.

Thank you for your help

Re: My PM Sim doesn't work.

Naepalm — Fri, 17 Apr 2020 21:06:07 GMT

@4x4albert wrote:
I have a compatible unlocked phone.
I have a fresh new number
My phone doesn't recognize my sim or pm provider.
I can not make selections for data due to sim not recognized.
Galaxy S8
SM-G950W
IMEI 35*************
Sim not registered
It has been a month now and still no service.....Help

You need to contact a moderatior and see if you can get a replacement, a month is crazy long to have an issue.

The Public Mobile Moderator Team
If the Community is stumped by your question or if you have an account-specific issue, then it’s time to contact our super-knowledgeable Moderator Team.
Here’s when and how to contact the Moderator Team:
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click to get started.

Re: My PM Sim doesn't work.

gpixel — Fri, 17 Apr 2020 21:15:14 GMT

@4x4albert Im pretty sure your phone is unlocked. check with Samsung, but It might be a hardware problem with your phone. try manually changing your network.

Open Settings>Connections>mobile networks>network operators>search for networks>tap the network you would like(Public Mobile)
or you can let it automatically search for the network

then restart your phone

Re: My PM Sim doesn't work.

gblackma — Fri, 17 Apr 2020 21:09:07 GMT

@4x4albert can you try your SIM in another phone to see if it works there? This would tell if its a phone or SIM problem. Thanks.

Re: My PM Sim doesn't work.

geopublic — Fri, 17 Apr 2020 21:12:28 GMT

@4x4albert wrote:
I have a compatible unlocked phone.
I have a fresh new number
My phone doesn't recognize my sim or pm provider.
I can not make selections for data due to sim not recognized.
Galaxy S8
SM-G950W
IMEI 35*************
Sim not registered
It has been a month now and still no service.....Help

@4x4albert Your phone is blacklisted that is why it can't register on the network. Where did you purchase that phone from? I hope not from a stranger.

Re: My PM Sim doesn't work.

gblackma — Fri, 17 Apr 2020 21:15:47 GMT

@4x4albert you can always do a factory reset. Backup your contacts first.

Re: My PM Sim doesn't work.

Naepalm — Fri, 17 Apr 2020 21:28:08 GMT

@geopublic wrote:
@4x4albert wrote:
I have a compatible unlocked phone.
I have a fresh new number
My phone doesn't recognize my sim or pm provider.
I can not make selections for data due to sim not recognized.
Galaxy S8
SM-G950W
IMEI 35*************
Sim not registered
It has been a month now and still no service.....Help

@4x4albert Your phone is blacklisted that is why it can't register on the network. Where did you purchase that phone from? I hope not from a stranger.

@geopublic how can you tell its black listed? Did they give you the IME#

Re: My PM Sim doesn't work.

geopublic — Fri, 17 Apr 2020 21:30:29 GMT

@Naepalm Calculated guess. 🤔 Most of the time when a sim cannot register on the network is because it's been blacklisted.