topic Re: Loyalty Rewards in Get Support

Loyalty Rewards

pb70 — Wed, 05 Jan 2022 15:24:48 GMT

Hello all.

I have been paying $22.60/month for quite a few months now. My payment came out yesterday for $23.73. I know this isn't much of a difference, but I can't seem to figure out why.

I am on a $25 per 30 day plan. I have had $5 for loyalty rewards (even currently). This would make my payment $20 + tax (I am at 13% for HST) which would make it $22.60. However, the payment that came out for $23.73 would make the calculation $21 + HST. This means that PM probably only gave me $4 for loiyalty rewards, not $5....yet my account says I have $5.

Now I know my son did miss a payment a few weeks ago. I presume this is why I am paying slightly more, yet it still says I have $5 for loyalty rewards. Could this just be the system not yet re-setting itself yet for this cycle? My renewal date is today January 24th, 2020.

Just curious is all.

Thanks.

Pat

Re: Loyalty Rewards

Triguy — Fri, 24 Jan 2020 12:35:42 GMT

Submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Loyalty Rewards

darlicious — Fri, 24 Jan 2020 12:37:25 GMT

@pb70 Are your rewards all loyalty? As in you've had your service for five years? Or do you have some referral rewards? You may have lost a referral. Check in your account on the rewards page. I will list your rewards. Click on the tiny arrow to see the last 4 digits of the phone numbers of your referrals. Is one missing?

Re: Loyalty Rewards

pb70 — Fri, 24 Jan 2020 12:52:37 GMT

Here is what I have

Loyalty Reward ($1)

AutoPay Reward ($2)

Community Reward $0

Refer-a-Friend Reward ($2)

I have only been with PM for 1 year now. OK. I checked out the Rewards page, and you're right. I lost a referral. It says $2 but only lists one phone number.

Re: Loyalty Rewards

mimmo — Fri, 24 Jan 2020 12:52:50 GMT

the easiest way is to look at your payment history. it shows what rewards were given by the reward type.

you probably havw $2 autopay plus a mix of loyalty and referals

Re: Loyalty Rewards

darlicious — Fri, 24 Jan 2020 12:56:13 GMT

@pb70 wrote:
Here is what I have
Loyalty Reward ($1)
AutoPay Reward ($2)
Community Reward $0
Refer-a-Friend Reward ($2)
I have only been with PM for 1 year now. OK. I checked out the Rewards page, and you're right. I lost a referral. It says $2 but only lists one phone number.

@pb70 Bummer....but it happens. Maybe you can get another one before this promo ends.

Re: Loyalty Rewards

pb70 — Fri, 24 Jan 2020 13:02:49 GMT

Thank you kindly all 🙂

Re: Loyalty Rewards

popping — Fri, 24 Jan 2020 13:11:25 GMT

@pb70

Is your son one of the two referrals?

If yes, have your son reactivated his plan yet? If no, this is the reason of $1 less in reward.

Re: Loyalty Rewards

tweakthis — Sat, 25 Jan 2020 22:07:11 GMT

Wow. Great answer. I would not have thought of that.

Re: Loyalty Rewards

Dentremonterin7 — Sun, 26 Jan 2020 01:23:48 GMT

The look over for loyalty point are between the 1-6 of every month, if you happened to change your plan before before your payment it could cause for the point to not be put on right, as well as for the loyalty point I think you have to manually apply then yourself

Re: Loyalty Rewards

CannonFodder — Sun, 26 Jan 2020 01:38:52 GMT

@popping wrote:
@pb70
Is your son one of the two referrals?
If yes, have your son reactivated his plan yet? If no, this is the reason of $1 less in reward.

Based on what's been said in this thread, so far, THAT seems like it could be the culprit in this nasty deed! 😉 Either it's the son's non re-activated plan, or the other referral has jumped ship to another provider....

Re: Loyalty Rewards

computergeek541 — Sun, 26 Jan 2020 03:21:44 GMT

@Dentremonterin7 wrote:
The look over for loyalty point are between the 1-6 of every month, if you happened to change your plan before before your payment it could cause for the point to not be put on right, as well as for the loyalty point I think you have to manually apply then yourself

There is no review period of loyalty rewards. These are at fixed/set amounts based on the amount of time that you've been a customer.

Re: Loyalty Rewards

Kylie34 — Mon, 27 Jan 2020 20:45:32 GMT

Yes it probably just hasn't re-setted it self yet because once your son missed the payment his account restarted which would cause you're to go up a $1. Hope this helped!