topic Re: Add on not working in Get Support

Add on not working

Yashi — Wed, 05 Jan 2022 15:24:45 GMT

I paid for an add on and it showing active but is not available for ise. Whenever i try to use it, it says u dont have whereas in add ons it shows active. Very frustrating. What to do?

Re: Add on not working

yanzhiqiang — Fri, 24 Jan 2020 06:57:27 GMT

Send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or press question mark at right bottom corner

Re: Add on not working

geopublic — Fri, 24 Jan 2020 07:12:10 GMT

@Yashi If you don't mind me asking which add-on did you purchase?

Re: Add on not working

mimmo — Fri, 24 Jan 2020 07:22:46 GMT

Maybe post a screenshot showing the addons you have

Re: Add on not working

CannonFodder — Fri, 24 Jan 2020 07:35:07 GMT

@mimmo wrote:
Maybe post a screenshot showing the addons you have

While making sure to edit out, or obscure your personal info....

Re: Add on not working

LovesToPM — Fri, 24 Jan 2020 10:36:18 GMT

@Yashi wrote:
I paid for an add on and it showing active but is not available for ise. Whenever i try to use it, it says u dont have whereas in add ons it shows active. Very frustrating. What to do?

Yes make sure you have the correct add-on.

Please note that the Roaming add-ons are for use only while you are in USA.

If you need to contact Moderators for help, PM prefers its customers to submit a ticket.

To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.