topic Re: Automatic Top-Up issue in Get Support

Automatic Top-Up issue

alanmarr — Wed, 05 Jan 2022 15:24:26 GMT

There is a wrong entry of transaction in the Automatic Top-Up on Jan 21, 2020. This is the 2nd time in a row. An AutoPay Reward $6 is wrongly debited to my account. It should be a CREDIT. Now I should have $12 available funds in my account, but not zero balance.

Please look into the matter and rectify accordingly.

Thanks.

Re: Automatic Top-Up issue

Jb456 — Thu, 23 Jan 2020 22:48:21 GMT

Post a screenshot (remove personal information) so we can take a look.

It's usually credited to your account balance then your plan deductions for you 30 days is taken and that goes to that.

Re: Automatic Top-Up issue

alanmarr — Thu, 23 Jan 2020 23:14:05 GMT

Re: Automatic Top-Up issue

kselmak — Fri, 24 Jan 2020 00:17:21 GMT

@alanmarr @ you are right

Contact moderators https://publicmobile.ca.ada.support/chat/ ask for refund Simon will give you an option to create a ticket. Upload that photo of possible or if you click on the 3 dots you will have link to your last post, copy it and provide as link

Re: Automatic Top-Up issue

Staliger — Thu, 23 Jan 2020 23:31:43 GMT

@alanmarr wrote:
There is a wrong entry of transaction in the Automatic Top-Up on Jan 21, 2020. This is the 2nd time in a row. An AutoPay Reward $6 is wrongly debited to my account. It should be a CREDIT. Now I should have $12 available funds in my account, but not zero balance.

Please look into the matter and rectify accordingly.

Thanks.

@alanmarr Inform moderator with this info. Click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Automatic Top-Up issue

Jb456 — Thu, 23 Jan 2020 23:56:46 GMT

@alanmarr thanks for screenshot. Definitely looks like something is up. Follow steps that others posted to contact moderators

Re: Automatic Top-Up issue

PAULRANG18 — Thu, 23 Jan 2020 23:57:40 GMT

Best to contact a moderator for any account related issues. Contact moderators by clicking ?, bottom right, and follow instructions to submit a ticket. Wait time can be a few hours or less, or within a day.