topic Re: New Account - no service in Get Support

New Account - no service

Boffingham — Wed, 05 Jan 2022 15:23:36 GMT

Hello, I have a Motorola Razr V3 (yes its old) and received a new SIM card from Public Mobile.

I bought a plan and activated the SIM. After powering up the phone it searches for networks but cannot connect. I have no service. When I search for networks it only finds Rogers 302-720 but cannot register. Any advice would be appreciated. Thanks.

Re: New Account - no service

JoyLuck — Thu, 16 Apr 2020 02:41:23 GMT

Is the phone unlocked?

Re: New Account - no service

iliketotalk — Thu, 16 Apr 2020 02:44:23 GMT

@Boffingham hi sounds like your phone is locked to rogers you may need to call them to unlock it

Re: New Account - no service

Boffingham — Thu, 16 Apr 2020 02:43:32 GMT

Initially it was locked but I used a service to unlock it. Thanks.

Re: New Account - no service

mimmo — Thu, 16 Apr 2020 02:45:44 GMT

@JoyLuck if the phone was locked it would ask for a unlock code

@Boffingham what is the exact model of the phone. Try willmyphonework to check comparability. It might not have the correct bands.

Is there another phone you can try the sim in?

Re: New Account - no service

iliketotalk — Thu, 16 Apr 2020 02:45:41 GMT

@Boffingham yes but sometimes using a service does not keep it unlocked

Re: New Account - no service

Boffingham — Thu, 16 Apr 2020 02:46:34 GMT

Initially it was locked and I was prompted for a code on starting the phone. I used an unlocking service who provided me code. I entered the code at startup and was able to proceed. The SIM is registerd but cannot find a network. What network should I be seeing in Ottawa??

Re: New Account - no service

Boffingham — Thu, 16 Apr 2020 02:49:16 GMT

It is a Razr V3i, I will check again but I think it was compatible.

Re: New Account - no service

geopublic — Thu, 16 Apr 2020 02:50:36 GMT

@Boffingham Go into your settings Mobile Network and if there is an option to set the network to auto then select it and restart your phone.

Re: New Account - no service

popping — Thu, 16 Apr 2020 02:54:14 GMT

@Boffingham wrote:
Hello, I have a Motorola Razr V3 (yes its old) and received a new SIM card from Public Mobile.
I bought a plan and activated the SIM. After powering up the phone it searches for networks but cannot connect. I have no service. When I search for networks it only finds Rogers 302-720 but cannot register. Any advice would be appreciated. Thanks.

Motorola Razr V3 flip phone is a GSM(2G) only phone was sold by Rogers to their subscribers when Telus was still using CDMA system. PM does not support GSM. Therefore, Razr V3 cannot be used with PM.

Even if your Razr is a CDMA version, Telus had switch off their CDMA transmitters on March 31, 2017.

https://www.telus.com/en/bc/support/article/cdma

Re: New Account - no service

iliketotalk — Thu, 16 Apr 2020 02:50:26 GMT

@Boffingham hi it should display public and I have heard sometimes telus

Re: New Account - no service

Boffingham — Thu, 16 Apr 2020 02:53:45 GMT

Yes it is compatible on the 3G network

Re: New Account - no service

gpixel — Thu, 16 Apr 2020 02:56:20 GMT

@Boffingham from this thread it doesn't seem to be

https://productioncommunity.publicmobile.ca/t5/Discussions/Why-can-t-I-use-my-unlocked-Motorola-RAZR-V3-Flip-with-my-PM-SIM/td-p/15838

Re: New Account - no service

Anonymous — Thu, 16 Apr 2020 02:56:35 GMT

@Boffingham wrote:
Yes it is compatible on the 3G network

I used to have one of those for Telus. Then they dropped CDMA. Obsolete. According to gsmarena, the Motorola Razr V3i is GSM only. Ain't no 3G. Ain't gonna work here.

Re: New Account - no service

geopublic — Thu, 16 Apr 2020 02:59:17 GMT

@Boffingham That phone is a GSM phone according to the specs it only supports 2G. The only provider that currently supports 2G is Rogers.

If your can select 3G on your phone then it will work but the specs say otherwise.

Re: New Account - no service

gpixel — Thu, 16 Apr 2020 03:01:38 GMT

@Boffingham there are alot of cheap phones nowadays grab a nexus or pixel series phone. they're always unlocked ready to go.

Re: New Account - no service

Boffingham — Thu, 16 Apr 2020 03:01:51 GMT

That sucks, was going to give this to my old Mom as she is stuck at home with this COVID-19 self isolating. Her fingers can't use a modern phone so I thought this might work as it has real buttons. I checked the compatibility list but guess I didn't get the exact razr model. Thanks

Re: New Account - no service

geopublic — Thu, 16 Apr 2020 03:03:47 GMT

@Boffingham Alcatel makes a 3G model that is compatible. You can find them unlocked at Best Buy or Amazon.

Re: New Account - no service

gpixel — Thu, 16 Apr 2020 03:09:08 GMT

@Boffingham,

this phone should work it's called Alcatel smartflip. and it's 4g LTE for $70

Re: New Account - no service

popping — Thu, 16 Apr 2020 03:09:53 GMT

@Boffingham wrote:
Yes it is compatible on the 3G network

Motorola Razr V3 flip phone was released on 2004 Q3.

https://www.gsmarena.com/motorola_razr_v3-853.php

Rogers began supporting 3G HSPA in 2006.

Don't mistaken Razr V3 flip phone with latest Motorola Razr 2019.