topic Re: Blank account page in Get Support

Blank account page

sdwway — Wed, 05 Jan 2022 14:08:15 GMT

I'm trying to update my credit card info but get a blank page on selfserve.

sdwway — Wed, 05 Jan 2022 14:12:50 GMT

Dunkman — Wed, 05 Jan 2022 14:19:41 GMT

Website is finicky at times.

Try a different web browser, clear cache or incognito mode. Chrome incognito seems to work well.

Or sometimes try a different device.

sdwway — Wed, 05 Jan 2022 15:19:04 GMT

Mmm, what I thought but I've tried three browsers on three devices!

softech — Wed, 05 Jan 2022 15:21:06 GMT

@sdwway My Self-serve seems not working too.

Just want for 30 mintues

hTideGnow — Wed, 05 Jan 2022 15:23:27 GMT

HI @sdwway , I was able to login around an hour ago but can't access now, too

softech — Wed, 05 Jan 2022 15:44:47 GMT

@sdwway Site is back up and running again, please try..

computergeek541 — Wed, 05 Jan 2022 20:01:32 GMT

softech — Wed, 05 Jan 2022 20:24:35 GMT

@sdwway Give PM another chance by opening ticket with them and let them fix the issue Send a direct message to :

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there